Manager of Customer Engagement

3 weeks ago

Alton, Hampshire, United Kingdom Sainsbury's Full time £30,250
Position Title: Customer Experience Manager

Contract Type:
Permanent

In this pivotal role, you will have the opportunity to shape the customer journey and ensure satisfaction at every touchpoint.

This management position offers a balanced approach with defined responsibilities – you will have clarity on your objectives and know where to seek assistance.

Our mission is driven by a shared passion for quality service, as we strive to support and assist every customer.

As a leader in Customer Experience, your goal is to engage and motivate customers from the moment they arrive until their purchase is complete.

Whether they are picking up online orders, replenishing essentials, or fueling their vehicles, you will ensure they receive an outstanding experience.

Reporting to the Lead Customer Experience Manager, your focus will be on operational management within the store, guaranteeing that your area operates efficiently on a daily basis.

Key responsibilities include managing a medium to large team, delegating tasks, scheduling breaks, creating work rotas, addressing performance matters with sensitivity, and assisting in recruitment efforts.

You will be a prominent presence on the shop floor, serving as a role model who fosters training and cultivates an inclusive environment where team members feel empowered to challenge the status quo.

You will collaborate with the Lead Customer Experience Manager to enhance customer satisfaction and retail performance in your designated area.

  • Work closely with another Customer Experience Manager to exchange ideas and identify improvement opportunities, ensuring seamless shift transitions.
  • Guide your team to empathize with customers, taking pride in delivering exceptional service.
  • Embrace digital solutions for operational tasks, from inventory management to scheduling.

Your personal motivation for growth, commitment to developing others, and shared passion for customer service are what truly matter.

The management structure at Sainsbury's is designed to facilitate your career progression, providing support and opportunities to achieve excellence.

Upon joining, you will receive a comprehensive induction and tailored training plan developed in collaboration with your manager.

They will mentor you to achieve outstanding performance while allowing ample time for your professional development.

As a Customer Experience Manager, you may advance to a Lead Manager position in various departments such as Food, In-store Customer Experience, Clothing, or General Merchandise.

Looking ahead, this role serves as excellent preparation for a Store Management position or a leadership opportunity within the Sainsbury's network:

Benefits include:
- Discount card available after four weeks, offering 10% off most items at Sainsbury's, Argos, and Habitat.
- Seasonal increases in discounts at Sainsbury's and Argos to 15% as an added benefit.

  • Complimentary food and beverages for colleagues in all stores.
  • Generous vacation allowance, maternity, and paternity leave.
  • Pension scheme with a matching contribution of 4-7.5%.
  • Sainsbury's share scheme to build investments at discounted rates.
  • Wellbeing support, including access to emotional, legal, and financial advice.
  • Colleague networks to connect with like-minded individuals and maximize your potential.
  • Cycle to Work scheme to hire bikes and equipment while saving on taxes.
  • Exclusive offers on gym memberships, dining, vacations, retail vouchers, and more.
Click 'apply' to embark on your journey with Sainsbury's.

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