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Account Management Specialist
2 months ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Account Coordinator. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and query resolution for our customers.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Listen to and understand customer needs, taking ownership of customer enquiries and responding to escalated customer issues or complaints.
- Engage with vendors to resolve customer queries and complaints related to vendor services.
- Administer customer accounts, including data cleansing, setting up temporary accounts, collating reports, making bookings for additional services and dealing with invoice queries.
- Communicate with our depot network to resolve customer queries.
- Meet established goals for all metrics, including call and case quality, productivity and call handling KPIs.
- Complete proactive outbound calls to advise customers on changes to services or relaying other key information.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work well alone and as part of a team.
- Motivated and willing to take initiative.
- Calm under pressure and able to multitask.
- Excellent attention to detail.
- Aptitude to work without supervision.
Benefits
- Competitive salary and benefits package.
- Opportunities for career development and progression.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
