Customer Relations Coordinator

4 weeks ago


Alton, Hampshire, United Kingdom Biffa Waste Services Full time
Customer Account Coordinator

We are thrilled to present an exceptional opportunity for a Customer Account Coordinator at Biffa Waste Services, a leader in the waste management sector.

  • Job Type: Full time / Permanent
  • Salary: £24,500
  • Work Schedule: Hybrid Working, Monday to Friday 8.30am - 5.00pm

About the Position

The Customer Account Coordinator role is perfect for those who are passionate about providing exemplary customer service and adept at resolving inquiries for our clients. Biffa Waste Services, recognized for its innovative approach to waste management, is committed to sustainability and customer satisfaction.

Key Responsibilities:

  • Respond to incoming calls and emails in a timely manner.
  • Effectively assess and address client needs.
  • Take responsibility for customer inquiries and manage escalated situations.
  • Engage with vendors to resolve client issues.
  • Oversee customer accounts, ensuring accurate data management and addressing billing inquiries.
  • Work collaboratively with the depot network to resolve client concerns.
  • Achieve established standards for call quality, productivity, and customer satisfaction.
  • Proactively reach out to clients to provide updates and essential information.

Qualifications:

  • Strong communication abilities.
  • Capacity to work autonomously and as part of a team.
  • Detail-oriented and proactive mindset.
  • Able to handle multiple tasks and thrive under pressure.
  • Self-driven with a robust work ethic.

Employee Benefits:

  • 24 days of annual leave plus Bank Holidays.
  • Comprehensive pension scheme.
  • Medical and dental insurance.
  • Cycle to work initiative.
  • Discounts on retail, leisure, and travel.
  • Free parking on-site.
  • Extensive training and development programs.

Join Biffa Today

Biffa Waste Services is dedicated to pioneering waste management solutions, fostering a sustainable future for all. Our commitment to diversity, equity, and inclusion ensures a vibrant and rewarding workplace for every team member.



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