Customer Relations Coordinator

4 weeks ago


Alton, Hampshire, United Kingdom Biffa Full time

Join Our Team as a Client Account Specialist

We are thrilled to present an opportunity for a Client Account Specialist at Biffa, a leader in the waste management sector.

About Biffa: Biffa is dedicated to converting waste into valuable resources, contributing positively to the environment and the communities we serve.

  • Address customer inquiries through various communication channels promptly.
  • Identify and fulfill customer requirements efficiently.
  • Manage customer grievances and liaise with vendors in a professional manner.
  • Oversee customer accounts, ensuring accurate data management and resolving billing discrepancies.
  • Work collaboratively with internal departments to address customer concerns.
  • Achieve performance targets related to service quality and productivity.
  • Keep customers informed about any changes in services.

Qualifications:

  • Excellent verbal and written communication abilities.
  • Capable of working independently as well as within a team.
  • Self-driven and proactive in approach.
  • Able to manage stress and prioritize multiple tasks effectively.
  • Detail-oriented with the ability to work autonomously.

Perks of Joining Us:

  • Generous annual leave policy.
  • Comprehensive pension plan.
  • Health and dental insurance options.
  • Cycle-to-work initiative.
  • Exclusive discounts on various retail, leisure, and travel services.
  • Opportunities for professional development and career advancement.

Why Work with Us?

At Biffa, we prioritize a diverse and inclusive work environment that fosters creativity and efficiency. Join us in making a meaningful impact in the waste management industry.



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