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Client Relations Specialist

3 months ago


Alton, Hampshire, United Kingdom Biffa Full time

Join Our Team as a Customer Account Coordinator

We are pleased to offer a remarkable opportunity for career advancement as a Customer Account Coordinator at Biffa, a leader in the waste management sector.

About Biffa: Biffa is dedicated to transforming waste into valuable resources, making a significant impact on both the environment and local communities.

  • Respond promptly to client inquiries through various communication channels.
  • Effectively assess and fulfill client requirements.
  • Professionally manage client complaints and liaise with service providers.
  • Oversee client accounts, ensuring accurate data management and resolving billing discrepancies.
  • Work collaboratively with internal departments to address client concerns.
  • Achieve performance goals related to service quality and efficiency.
  • Proactively inform clients about service updates and changes.

Qualifications:

  • Excellent verbal and written communication abilities.
  • Capable of working independently as well as part of a collaborative team.
  • Self-driven and proactive mindset.
  • Adept at managing multiple tasks under pressure.
  • Strong attention to detail and ability to work independently.

What We Offer:

  • Generous vacation entitlement.
  • Comprehensive pension plan.
  • Health and dental insurance.
  • Cycle-to-work initiative.
  • Discounts on various retail, leisure, and travel services.
  • Opportunities for professional development and career progression.

Why Choose Biffa?

At Biffa, we pride ourselves on fostering a diverse and inclusive workplace that values innovation and effectiveness. Join us in our mission to create sustainable solutions for waste management.