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Client Relations Specialist
3 months ago
Join Our Team as a Customer Account Coordinator
We are pleased to offer a remarkable opportunity for career advancement as a Customer Account Coordinator at Biffa, a leader in the waste management sector.
About Biffa: Biffa is dedicated to transforming waste into valuable resources, making a significant impact on both the environment and local communities.
- Respond promptly to client inquiries through various communication channels.
- Effectively assess and fulfill client requirements.
- Professionally manage client complaints and liaise with service providers.
- Oversee client accounts, ensuring accurate data management and resolving billing discrepancies.
- Work collaboratively with internal departments to address client concerns.
- Achieve performance goals related to service quality and efficiency.
- Proactively inform clients about service updates and changes.
Qualifications:
- Excellent verbal and written communication abilities.
- Capable of working independently as well as part of a collaborative team.
- Self-driven and proactive mindset.
- Adept at managing multiple tasks under pressure.
- Strong attention to detail and ability to work independently.
What We Offer:
- Generous vacation entitlement.
- Comprehensive pension plan.
- Health and dental insurance.
- Cycle-to-work initiative.
- Discounts on various retail, leisure, and travel services.
- Opportunities for professional development and career progression.
Why Choose Biffa?
At Biffa, we pride ourselves on fostering a diverse and inclusive workplace that values innovation and effectiveness. Join us in our mission to create sustainable solutions for waste management.
