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Account Management Associate
2 months ago
We are pleased to present an opportunity for a Customer Account Coordinator at Biffa Waste Services, a leader in the waste management sector.
- Job Type: Full time / Permanent
- Salary: £24,500
- Work Schedule: Hybrid Working, Monday to Friday 8.30am - 5.00pm
Role Overview
The Customer Account Coordinator role is perfect for those dedicated to providing exceptional customer support and resolving inquiries for Biffa Waste Services clients. As a prominent player in the waste management industry, we pride ourselves on our commitment to service excellence.
Key Responsibilities:
- Handle incoming communications and respond to customer inquiries in a timely manner.
- Identify and effectively address customer requirements.
- Take responsibility for customer queries and manage escalated situations.
- Engage with suppliers to resolve client issues.
- Oversee customer accounts, ensuring accurate data management and addressing billing inquiries.
- Collaborate with operational teams to resolve client concerns.
- Achieve set performance targets for service quality, efficiency, and customer satisfaction.
- Proactively reach out to clients with updates and essential information.
Candidate Requirements:
- Strong communication abilities.
- Capability to work autonomously as well as collaboratively.
- Detail-oriented and proactive mindset.
- Adept at multitasking and thriving under pressure.
- Self-driven with a robust work ethic.
Employee Benefits:
- 24 days of annual leave plus public holidays.
- Comprehensive pension scheme.
- Health and dental insurance.
- Cycle-to-work initiative.
- Discounts on retail, leisure, and travel.
- Complimentary on-site parking.
- Extensive training and development programs.
Join Biffa Today
Biffa Waste Services is committed to pioneering waste management solutions, fostering a sustainable future for all. We embrace diversity, equity, and inclusion, offering a vibrant and fulfilling work environment for every team member.
