Customer Support Operations Supervisor

3 weeks ago


Alton, Hampshire, United Kingdom Brook Street Full time £24,500
Join Our Team as a Customer Support Operations Supervisor

We are excited to present a fantastic opportunity to advance your career in customer support at Brook Street. This role is designed for individuals who are passionate about delivering outstanding service and resolving customer inquiries effectively.

Position Overview

This is a full-time, permanent position with hybrid working options available. The working hours are Monday to Friday, 8 AM to 5 PM.

Key Responsibilities
  • Take ownership of customer inquiries and manage escalated issues or complaints in line with established protocols.
  • Engage with vendors daily to address customer-related queries or complaints regarding their services.
  • Administer customer accounts, which includes data management, setting up temporary accounts, compiling reports, scheduling additional services, and resolving invoice-related issues.
  • Communicate effectively across our network to address and resolve customer queries.
  • Meet established performance metrics, including call and case quality, productivity, and call handling KPIs, to ensure an exceptional customer experience.
  • Conduct proactive outbound communications to inform customers about service changes or other important updates.
Qualifications

The ideal candidate will possess the ability to work independently as well as collaboratively within a team environment. A strong aptitude for self-management is essential.

Benefits
  • Enjoy 24 days of annual leave plus bank holidays, with the option to buy and sell additional leave.
  • Participate in a generous pension scheme.
  • Access to medical and dental plans.
  • Take advantage of our cycle-to-work initiative.
  • Benefit from discounts on retail, leisure, and travel.
  • Free on-site parking.
  • Engage in a comprehensive training and development program that opens doors to numerous internal advancement opportunities.

We look forward to welcoming a dedicated individual to our team who is eager to contribute to our commitment to exceptional customer service.



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