Customer Service Representative

5 days ago


Alton, Hampshire, United Kingdom Sainsbury's Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Services Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Provide excellent customer service and respond to customer queries in a professional and courteous manner.
  • Operate checkouts, self-service tills, and kiosks efficiently and effectively.
  • Assist customers with click and collect parcels and other services.
  • Deal with customer complaints and resolve issues in a fair and timely manner.
  • Work collaboratively with colleagues to achieve sales targets and provide a positive shopping experience.
  • Support colleagues with their activities during quiet periods.
What We Offer
  • A competitive rate of pay and a range of benefits, including a discount card, free food and hot drinks, and generous holiday entitlement.
  • Opportunities for career development and progression within the company.
  • A supportive and inclusive work environment.
Requirements
  • Excellent communication and interpersonal skills.
  • Able to work flexibly and adapt to changing situations.
  • Previous experience in a customer-facing role is desirable but not essential.


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