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Customer Service Representative
2 months ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Executive. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities
- Provide professional customer service via various communication channels, including phone, email, and in-person interactions.
- Respond to customer inquiries and resolve issues in a timely and efficient manner.
- Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.
- Develop and maintain accurate and up-to-date customer information, including account details and order history.
- Assist with the development and implementation of customer service processes and procedures to improve efficiency and effectiveness.
- Participate in ongoing training and development to stay up-to-date on company products and services, as well as industry trends and best practices.
Requirements
- Strong interpersonal and communication skills, with the ability to build rapport with customers and colleagues.
- Proven customer service experience, with a focus on resolving complex issues and improving customer satisfaction.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Proficiency in Microsoft Office and other relevant software applications.
What We Offer
As a Customer Service Executive at Asmodee, you will have the opportunity to work with a dynamic and growing company, offering a competitive salary and benefits package, as well as opportunities for professional growth and development.