Customer Service Representative

1 month ago


Alton, Hampshire, United Kingdom Adepto Technical Recruitment Full time

About the Role:

We are seeking a highly skilled Customer Service Representative to join our dynamic team at Adepto Technical Recruitment. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our valued clients, ensuring smooth communication and resolution of any inquiries.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and support with OTIF delivery.
  • Handle customer complaints and resolve issues in a professional and empathetic manner.
  • Process orders, manage returns, and ensure timely communication on delivery updates.
  • Collaborate with internal teams, including production, quality, and sales, to ensure a seamless customer experience.
  • Keep accurate records of customer interactions and follow up on open cases.
  • Support the sales team with administrative tasks and customer account management.

Requirements:

  • Proven experience in a customer service role, within a manufacturing or product-driven environment.
  • Excellent communication skills, both written and verbal.
  • Strong organizational and multitasking abilities.
  • A problem-solving mindset with a keen attention to detail.
  • Ability to remain calm and professional under pressure.
  • Familiarity with CRM systems and Microsoft Office tools.


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