Customer Service Representative
1 month ago
About the Role:
We are seeking a highly skilled Customer Service Representative to join our dynamic team at Adepto Technical Recruitment. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our valued clients, ensuring smooth communication and resolution of any inquiries.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and support with OTIF delivery.
- Handle customer complaints and resolve issues in a professional and empathetic manner.
- Process orders, manage returns, and ensure timely communication on delivery updates.
- Collaborate with internal teams, including production, quality, and sales, to ensure a seamless customer experience.
- Keep accurate records of customer interactions and follow up on open cases.
- Support the sales team with administrative tasks and customer account management.
Requirements:
- Proven experience in a customer service role, within a manufacturing or product-driven environment.
- Excellent communication skills, both written and verbal.
- Strong organizational and multitasking abilities.
- A problem-solving mindset with a keen attention to detail.
- Ability to remain calm and professional under pressure.
- Familiarity with CRM systems and Microsoft Office tools.
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