Customer Service Representative

1 week ago


Alton, Hampshire, United Kingdom Asmodee Full time

About the Role

We are seeking a skilled Customer Service Executive to join our team at Asmodee UK. This role involves providing exceptional customer service via inbound calls and emails, ensuring customers have a seamless experience with our products and services.

Key Responsibilities

  • Provide professional customer service, resolving queries and complaints in a timely and effective manner.
  • Log call backs for Account Handlers and ensure accurate processing of orders on the sales system.
  • Guide customers through processes, including New Accounts, Problem Logs, and Spare Parts.
  • Accurately process orders and investigate customer issues, liaising with relevant departments to resolve complaints.
  • Ensure customer data is up-to-date and accurate, including account checks and challenges.
  • Assist the sales team with chase lists, such as company updates and order cancellations.
  • Create and maintain accurate process FAQs for the website.

Requirements

  • Strong interpersonal skills, with the ability to quickly establish rapport and build trust with customers.
  • Confident communication skills, with the ability to multi-task and be proactive in a fast-paced environment.
  • Team player with a positive outlook and previous experience in a customer service environment.

Why Join Asmodee UK?

We offer an exciting opportunity to learn and develop in a growing company, working with brilliant people and products. Our benefits package includes a competitive salary (£25,000 - £30,000 per annum), 24 days holiday + bank holidays (pro-rated for the length of the contract), and staff discount on all our products. We also offer flexibility with hybrid working options available.



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