Customer Service Representative

7 days ago

Alton, Hampshire, United Kingdom Biffa Full time

Customer Service Representative

At Biffa, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service and query resolution for our customers.

Key Responsibilities:

  • Answering incoming calls and responding to emails from customers within required SLAs/KPIs.
  • Listening to and understanding customer needs.
  • Taking ownership of customer enquiries and responding to escalated customer issues or complaints.
  • Engaging with vendors on a day-to-day basis to resolve customer queries.
  • Administration of customer accounts, including data cleansing and collating reports.
  • Communicating across our depot network to resolve customer queries.
  • Meeting established goals for all metrics, including call and case quality, productivity, and call handling KPIs.

Requirements:

  • Excellent communication skills.
  • Ability to work well alone and as part of a team.
  • Motivated and willing to take initiative.
  • Calm under pressure and able to multitask.
  • Excellent attention to detail.

Benefits:

  • 24 days holiday a year plus Bank Holiday days.
  • Generous pension.
  • Medical and dental scheme.
  • Cycle to work scheme.
  • Retail, leisure, and travel discounts.
  • Free parking on site.

About Biffa:

We're a leading waste management company committed to changing the way people think about waste. We believe every day is an opportunity to improve the lives of millions.

Why Join Us:

At Biffa, we value diversity, equity, and inclusion. We believe different ideas, perspectives, and backgrounds are key to developing a creative and effective working environment.

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