Customer Service Representative

4 weeks ago


Alton, Hampshire, United Kingdom Asmodee Full time

Job Summary

We are seeking a skilled Customer Service Executive to provide exceptional support to our customers. The ideal candidate will have strong interpersonal skills, be able to establish rapport and build trust with customers, and possess a proactive approach to changing demands and priorities.

Key Responsibilities

  • Provide professional customer service via inbound calls and the customer service inbox
  • Log call backs for Account Handlers
  • Answer queries about company products and services
  • Guide customers through processes (Including New Accounts, Problem Logs and Spare Parts)
  • Accurately process orders on the sales system over the phone and via email, liaising with the relevant departments to diffuse, investigate and resolve customer issues/complaints
  • Ensure customer data is up to date and accurate (Including Account checks and challenges)
  • Assist the sales team with chase lists (For example, company updates and order cancellations)
  • Create and maintain accurate process FAQs for the website

What We Offer

As a Customer Service Executive at Asmodee UK, you will have the opportunity to learn and develop in a growing company working with brilliant people and products. You will receive a competitive salary, a great benefits package including 24 days holiday + bank holidays (pro-rated for the length of the contract), and staff discount on all our products. We offer some flexibility with hybrid working options available.



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