Account Service Representative

2 weeks ago


Alton, Hampshire, United Kingdom Biffa Full time

Are you looking for a challenging and rewarding role where you can develop your career as a customer service professional?

We have an exciting opportunity for a Customer Account Coordinator to join our team at SWR Newstar in the waste and recycling industry.

The successful candidate will be responsible for delivering exceptional customer service and query resolution for our customers, working closely with our depot network to resolve customer queries.

This is a full-time permanent position based in Alton, Hampshire, offering a competitive salary of £24,500 per annum.

Job Description:
  • Answer incoming calls and respond to emails from customers within agreed SLAs/KPIs.
  • Listen to and understand customer needs, taking ownership of customer enquiries and responding to escalated customer issues or complaints.
  • Engage with vendors on a day-to-day basis to resolve customer queries or complaints related to vendor services.
  • Administer customer accounts, including data cleansing, setting up temporary accounts, collating reports, making bookings for additional services and dealing with invoice queries.

This role offers a great opportunity for someone who wants to kick-start their career in customer service and make a real difference to our customers' experience.

Requirements:
  • Excellent communication skills and ability to work well under pressure.
  • Able to work independently and as part of a team, with a motivated and proactive approach.
  • Calm and composed when dealing with customer complaints or queries.
  • Ability to multitask and prioritize tasks effectively.
Benefits:
  • 24 days holiday per year plus bank holidays and the opportunity to buy and sell holiday.
  • Generous pension scheme.
  • Medical and dental scheme.
  • Cycle to work scheme.
  • Retail, leisure and travel discounts.

Biffa is committed to being inclusive and championing diversity, equity and inclusion in everything we do. We believe that different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders.



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