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Customer Service Representative

2 months ago

Alton, Hampshire, United Kingdom TRI Consulting Ltd Full time

TRI Consulting Ltd is seeking an experienced Customer Service Executive to act as the primary point of contact for all customer inquiries related to products and services.


Key Responsibilities:
  • Build and maintain strong, long-term relationships with customer accounts through open and interactive communication.
  • Respond to all customer inquiries, including but not limited to orders, pricing, and delivery updates.
  • Process customer purchase orders and invoices via postal mail, email, and online portals.
  • Keep customers informed of the progress of their orders and ensure they are notified of any possible delays.
  • Maintain accurate and up-to-date records of customer interactions and process customer accounts.
  • Handle customer complaints, provide suitable solutions and alternatives within established timeframes, and follow up to ensure resolution.
  • Manage supplier relationships, process and send purchase orders, book deliveries, and process invoices.
  • Maintain regular contact with Territory Managers to clarify and respond quickly to customer requirements, generating customer leads where appropriate.
  • Send weekly and monthly sales reports to representatives.
  • Perform general administrative duties.
  • Collaborate with other areas of the business to ensure a seamless delivery of service.

Required Skills and Experience:
  • Ability to work independently and as part of a team.
  • At least 1 year's experience in a busy customer service or administration role.
  • Ability to prioritize and manage workload effectively.
  • Customer orientation and ability to adapt/respond to diverse customer groups.
  • Exceptional communication skills, both written and verbal.
  • Ability to multitask, prioritize, and manage time efficiently.
  • Excellent literacy and numerical skills.
  • Experience using Microsoft Office (Word, Excel, and Outlook).
  • Own transportation is necessary due to office location.