Customer Service Representative

1 month ago

Alton, Hampshire, United Kingdom Biffa Full time
{"title": "Customer Account Coordinator", "description": "

Unlock Your Potential as a Customer Account Coordinator

Join Biffa, a leading waste management company, and take the first step in your career as a Customer Account Coordinator. This exciting opportunity will allow you to develop your skills in delivering exceptional customer service and query resolution.

About the Role

As a Customer Account Coordinator, you will be responsible for:

  • Responding to customer inquiries and resolving issues in a timely and professional manner.
  • Collaborating with vendors to resolve customer complaints and queries.
  • Administering customer accounts, including data cleansing and reporting.
  • Communicating with the depot network to resolve customer queries.
  • Meeting established goals for call and case quality, productivity, and call handling KPIs.

Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and multitask.
  • Attention to detail and ability to work independently.
  • Ability to adapt to changing priorities and deadlines.

What We Offer

Biffa offers a range of benefits, including:

  • 24 days holiday per year plus Bank Holiday days.
  • Generous pension scheme.
  • Medical and dental scheme.
  • Cycle to work scheme.
  • Retail, leisure, and travel discounts.

About Biffa

Biffa is a leading waste management company that values diversity, equity, and inclusion. We believe in creating a working environment that represents our communities and generates the best outcomes for colleagues, customers, and stakeholders.

", "lang_code": "en"}

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