Service Operations Representative
4 weeks ago
Position: Customer Service Executive
Join Asmodee UK, a dynamic organization dedicated to delivering outstanding customer support. Become an integral part of our thriving team.
- Deliver exemplary customer assistance through incoming calls and the support inbox.
- Record follow-up requests for Account Managers.
- Respond to inquiries regarding our products and services.
- Assist customers with processes such as New Account setups, Issue Tracking, and Spare Parts requests.
- Efficiently handle order processing via phone and email, collaborating with relevant teams to address customer concerns.
- Maintain accurate and up-to-date customer information, including Account verifications and challenges.
- Support the sales team with follow-up lists and order modifications.
- Develop and update comprehensive process FAQs for our online resources.
Qualifications:
We seek an individual with excellent interpersonal abilities and a knack for quickly building rapport with clients. A confident communicator who can manage multiple tasks and demonstrate initiative in a fast-paced setting. Previous experience in customer support is advantageous.
Benefits of Joining Us:
At Asmodee UK, you will have the chance to grow and enhance your skills while collaborating with talented professionals and exceptional products. Enjoy a competitive salary, a comprehensive benefits package, and flexible hybrid working arrangements.
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