Customer Engagement Supervisor

3 weeks ago

Alton, Hampshire, United Kingdom Sainsbury's Full time

As a Customer Engagement Supervisor, you are eager to embrace greater leadership opportunities. Your ambition may lead you to manage your own store or take on more significant responsibilities in the future. Initially, your focus will be on enhancing your team development skills, ensuring that your team consistently meets operational needs.

This role is a well-rounded management position with defined responsibilities – you will have a clear understanding of your objectives and know where to seek assistance. Whether you possess prior supervisory experience or are ready to advance, this position offers an excellent opportunity to connect with your team and enhance your capabilities.

Your Responsibilities

Our mission is driven by our passion for food, and together we strive to serve and assist every customer.

As a Customer Engagement Supervisor, your role is to delight and motivate customers from the moment they arrive until they complete their shopping experience. Whether they are picking up online orders, replenishing essentials, or fueling their vehicles, you will ensure they receive the highest quality service. Reporting to the Lead Customer Engagement Manager, your focus will be on the smooth operational management of the store, ensuring daily efficiency.

Your responsibilities will include managing a medium to large in-store team – delegating tasks, planning breaks, creating schedules, addressing performance matters with sensitivity and effectiveness, and assisting with recruitment. You will be a prominent leader on the sales floor, serving as a role model who fosters training and cultivates an environment where everyone feels included and empowered to challenge existing processes.

Measuring Success

There is much to accomplish. Here’s how you will recognize your growth:

  • You will support the Lead Customer Engagement Manager in achieving enhanced customer and retail results in your area.
  • You will collaborate closely with another Customer Engagement Supervisor, exchanging ideas and identifying improvement opportunities, ensuring seamless shift transitions.
  • You will confidently provide direct feedback to your team, offering constructive criticism regularly.
  • You will learn to guide your team in understanding customer perspectives, taking pride in delivering exceptional service.
  • You will become adept at making swift decisions and will be comfortable navigating uncertainty.

About You

We welcome diverse career paths. You are likely already managing or supervising individuals in a similarly dynamic environment and are prepared to tackle the various challenges that arise daily – your team relies on your leadership.

Sharing Sainsbury's enthusiasm for technology is essential. We leverage digital solutions extensively, from inventory management to scheduling.

What matters most is your motivation to grow, your commitment to developing others, and your passion for customer service. After all, our stores thrive on exceptional service.

Future Opportunities

The management structure at Sainsbury's is designed to facilitate your advancement, providing support and opportunities to achieve excellence. Upon joining, you will receive a comprehensive orientation and a tailored training plan developed in collaboration with your manager. They will mentor you to enhance your performance while allowing ample time for your development.

As a Customer Engagement Supervisor, you could progress to a Lead Manager position in various departments, including Food, In-store Customer Engagement, Clothing, or General Merchandise. Looking ahead, this role serves as excellent preparation for a Store Management position or a leadership opportunity within the Sainsbury's family, including Habitat, Tu, Argos, Sainsbury's Bank, and Nectar 360. We are committed to maximizing your potential.

Additional Benefits

Your salary will reflect your experience, as well as the complexity and size of the store. In addition, we offer a comprehensive range of benefits for all our team members, including:

  • Discount card – available after four weeks, providing you and a second user with 10% off most items at Sainsbury's, Argos, and Habitat, with occasional increases to 15% throughout the year.
  • Complimentary food and hot beverages for team members in all stores.
  • Generous holiday allowance, maternity, and paternity leave.
  • Pension plan – we match 4-7.5% of your contributions.
  • Sainsbury's share scheme – an opportunity to build an investment at discounted rates.
  • Wellbeing support – access to emotional assistance, counseling, legal, and financial advice.
  • Colleague networks – connect with like-minded individuals to help realize your potential.
  • Our Cycle to Work scheme allows you to hire a new bicycle and cycling gear while benefiting from tax and National Insurance savings.
  • Exclusive offers on gym memberships, dining, vacations, retail vouchers, and more.

Join us to embark on your journey with Sainsbury's.

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