IT Support Specialist
3 weeks ago
About Us
As a leading provider in the energy sector, Global Energy Group operates with a commitment to excellence, focusing on delivering construction, maintenance, and enhancement solutions tailored to a wide array of clients within the energy industry.
Our Culture
We pride ourselves on fostering a culture that emphasizes commercial awareness, delivery orientation, empowerment, entrepreneurship, and the establishment of long-term partnerships.
Role Overview
The position of IT Support Specialist serves as the initial point of contact for users seeking assistance with IT-related issues. This role is crucial in ensuring that our users receive timely and effective support, both remotely and in-person, for any technical inquiries or problems related to IT and telephony.
The Service Desk is integral to our IT service delivery framework, ensuring that all users have access to well-maintained and functional IT resources. This role is pivotal in supporting the Technical Services department's objective of delivering efficient services within established service level agreements (SLAs).
Key Responsibilities
- Respond to first-line inquiries effectively, whether in person, via email, or over the phone.
- Manage time efficiently to align with Service Desk priorities as directed by the Service Desk Team Leader.
- Log, track, and resolve support requests using the designated Service Desk system.
- Provide first and second-line support for software, infrastructure, and desktop services to end users.
- Ensure a consistent and high-quality customer experience for all users.
- Maintain and enhance customer satisfaction levels by collaborating with the IT Management team.
- Coordinate with second-line teams to ensure timely resolution of issues and requests.
- Deliver, install, and configure IT and telephony equipment as specified in the service catalog or upon user request.
Qualifications and Experience
- A minimum of 2-3 years of experience in an IT helpdesk or support role.
- Familiarity with key enterprise IT systems, including Microsoft Exchange and Office 365.
- Exceptional communication and interpersonal skills.
- A strong focus on customer service.
- A willingness to learn and adapt to new technologies.
- A valid driving license is required.
If you are interested in exploring this opportunity further, please submit your CV for consideration.
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