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Retail Customer Support Specialist

2 months ago


Inverness, Highland, United Kingdom Pavers Shoes Full time

Become a Part of Our Team as a Retail Customer Support Specialist at Pavers Shoes

We are excited to offer a wonderful part-time position for a Retail Customer Support Specialist to join our dynamic team. This role involves working a flexible schedule of 12 hours each week, with a requirement for availability on both weekends and weekdays.

Key Attributes We Seek in a Retail Customer Support Specialist:

We are looking for individuals who are approachable, enthusiastic, and possess a constructive attitude towards delivering outstanding service to our clientele. As a Retail Customer Support Specialist, you will provide knowledgeable guidance on footwear care, bags, and accessories tailored to each customer's preferences, ensuring they receive authentic and informed recommendations. Your commitment will encourage customers to return to our stores repeatedly.

Are you driven by achieving sales goals and helping customers discover the ideal products? Do you have a proactive 'can-do' mindset, excel in a fast-paced setting, and enjoy embracing new challenges?

We will offer thorough training and support to help you thrive in your position. While previous experience is not mandatory, the right mindset and behaviors are crucial.

If you identify with these qualities, you may be an excellent match for our team.

Compensation for a Retail Customer Support Specialist:

Starting pay will be competitive and commensurate with experience.

Benefits for Retail Customer Support Specialists:

  • Generous Employee Discount applicable to family and friends
  • Incremental Holiday Entitlement based on length of service
  • Company Contribution to Retirement Plan
  • Involvement in the Pavers Foundation: an employee-led grant application and charitable giving initiative
  • Access to the Pavers Academy: offering career advancement opportunities through various learning formats including online courses, in-person training, apprenticeships, professional certifications, and mentorship programs
  • Availability of well-being and financial support through RetailTRUST

Why Choose Us:

  • We are a well-established, profitable, family-owned business with a legacy of over 50 years. Operating more than 170 stores across the UK and Ireland, we also own the Jones Bootmaker and Herring Shoes brands.
  • Our dedication to our employees has earned us recognition as one of the Top 10 Retailers in the nation by Best Companies.
  • Having achieved Carbon Neutral status, we take pride in being a leading retailer in sustainability. We have contributed significantly to the Pavers Foundation, supporting essential causes in health, education, and community development.
  • We provide fulfilling roles within a supportive, family-oriented environment for our employees. Recognizing that our team is the foundation of our business, we strive to offer exceptional care to ensure they, in turn, deliver superior service to our customers.