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Retail Customer Support Specialist

2 months ago

Inverness, Highland, United Kingdom Pavers Shoes Full time

Become a Part of Our Team as a Retail Customer Support Specialist at Pavers Shoes

We are excited to offer a rewarding part-time position for a Retail Customer Support Specialist. This role involves working 12 hours each week, with a flexible schedule that accommodates both weekends and weekdays.

Key Attributes We Seek in a Retail Customer Support Specialist:

We are looking for individuals who are approachable, enthusiastic, and possess a constructive mindset when it comes to delivering outstanding service to our clientele. As a Retail Customer Support Specialist, you will provide knowledgeable guidance on footwear care, handbags, and accessories, ensuring that each customer receives tailored recommendations that meet their specific needs. Your commitment will encourage customers to return to our stores repeatedly.

Are you driven by achieving sales goals and helping customers discover their ideal products? Do you have a proactive 'can-do' spirit, excel in a dynamic environment, and enjoy embracing new challenges?

We will equip you with thorough training and ongoing support to help you thrive in your position. While previous experience is not mandatory, having the right attitude and approach is crucial.

If you identify with these qualities, you might be the perfect addition to our team.

Compensation for a Retail Customer Support Specialist:

Starting pay is competitive and will be reviewed upon successful completion of training.

Benefits for Retail Customer Support Specialists:

  • Generous Employee Discount applicable to family and friends
  • Incremental Holiday Entitlement based on length of service
  • Company Contribution to Pension Scheme
  • Involvement in the Pavers Foundation: an employee-led grant application and charitable initiative
  • Access to the Pavers Academy: providing career advancement opportunities through various learning formats, including online courses, in-person training, apprenticeships, professional certifications, and mentorship programs
  • Availability of well-being and financial support through RetailTRUST

Why Choose Pavers Shoes:

  • We are a reputable, profitable, family-owned enterprise with over 50 years of experience. With more than 170 locations across the UK and Ireland, we also own the Jones Bootmaker and Herring Shoes brands.
  • Our dedication to our employees has earned us recognition as one of the Top 10 Retailers in the nation by Best Companies.
  • We proudly achieved Carbon Neutral status and have contributed significantly to charitable causes through the Pavers Foundation.
  • We provide fulfilling roles within a supportive, family-oriented environment, recognizing that our team is essential to our success.