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Retail Customer Support Specialist

2 months ago

Inverness, Highland, United Kingdom Pavers Shoes Full time

Become a Key Member of Our Team as a Retail Customer Support Specialist at Pavers Shoes

We are excited to offer a wonderful part-time position for a Retail Customer Support Specialist to join our team. This role involves working 12 hours per week, with a flexible schedule that accommodates both weekends and weekdays.

What We Look for in a Retail Customer Support Specialist:

We are in search of individuals who are approachable, enthusiastic, and possess a positive mindset towards delivering outstanding service to our clientele. As a Retail Customer Support Specialist, you will provide knowledgeable guidance on footwear care, handbags, and accessories, ensuring that each customer receives tailored and insightful recommendations. Your commitment will encourage customers to return to our stores repeatedly.

Are you driven by achieving sales goals and helping customers discover the ideal products? Do you have a proactive 'can-do' spirit, excel in a dynamic environment, and enjoy embracing new challenges?

We are dedicated to offering thorough training and support to help you thrive in your position. While previous experience is not mandatory, the right attitude and behaviors are crucial.

If you identify with these attributes, you may be a perfect match for our team.

Compensation for a Retail Customer Support Specialist:

Starting pay will be competitive and reviewed upon successful completion of the required training.

Benefits for Retail Customer Support Specialists:

  • Generous Employee Discount applicable to family and friends
  • Incremental Holiday Entitlement based on length of service
  • Company Contribution to Pension Scheme
  • Involvement in the Pavers Foundation: an employee-led grant application and charitable initiative
  • Access to the Pavers Academy: offering career advancement opportunities through various learning methods including online courses, in-person training, apprenticeships, professional certifications, and mentorship programs
  • Support for well-being and financial assistance through RetailTRUST

Why Choose Us:

  • We are a well-established, successful, family-owned business with over 50 years of experience. With more than 170 stores across the UK and Ireland, we also own the Jones Bootmaker and Herring Shoes brands.
  • Our dedication to our employees has earned us recognition as one of the Top 10 Retailers in the nation.
  • We proudly achieved Carbon Neutral status and have contributed significantly to charitable causes through the Pavers Foundation.
  • We offer fulfilling roles within a supportive, family-oriented environment. Recognizing that our team is the foundation of our success, we strive to provide exceptional care to ensure they, in turn, deliver superior service to our customers.