Guest Service Ambassador

5 days ago

South Ruislip, United Kingdom Compass Services, UK and Ireland Limited TA Rapport Guest Services Full time
About the Role

We are seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team at Compass Services, UK and Ireland Limited T/A Rapport Guest Services. As a Guest Service Ambassador, you will be the first point of contact for our clients and their guests, providing exceptional service and creating a warm and welcoming atmosphere.

Key Responsibilities
  • Provide a warm and welcoming welcome to our clients and their guests
  • Ensure the smooth running of day-to-day operations, including managing guest requests and resolving any issues that may arise
  • Build and maintain positive relationships with our clients and their guests, ensuring their needs are met and exceeded
  • Support the delivery of packages and mail to apartments, ensuring timely and efficient service
  • Improve customer engagement and satisfaction through proactive communication and problem-solving
  • Act on resident requests and anticipate their needs, demonstrating a proactive and customer-focused approach
  • Maintain high standards of service, ensuring customer expectations are consistently exceeded
Requirements
  • Share our values of creating rapport, being brilliant, innovative spirit, walking tall, and stronger together
  • Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
  • Be proactive, flexible, and adaptable, with great attention to detail and a willingness to learn and grow
  • Display excellent personal presentation and interpersonal skills, with a professional telephone and email etiquette
  • Demonstrate the ability to work independently and manage own workload, with a focus on delivering exceptional results
  • Ideal candidates will have previous customer service experience in a five-star hotel, corporate, or luxury residential setting
What We Offer
  • Exclusive travel discounts with leading travel companies
  • Discounts on groceries and other major brands
  • A wide range of offers dedicated to improving your personal finances
  • Cash rewards for recommending friends and family, or bringing new business to us
  • Contributory pension scheme
  • Access to wellness programs and employee assistance programs
  • Quick access to a digital GP and wider healthcare benefits
  • Learning and development opportunities to support your personal and professional growth
  • WOW Awards to celebrate exceptional service
  • One paid day for charity work
About Us

Rapport is an award-winning, specialist company providing corporate organisations with fully managed front and back of house guest services. We are proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations.

We are committed to equality of opportunity and inclusion within the workplace, celebrating every individual's differences and diverse backgrounds. We have created a number of Employee Networks as part of our Be Yourself at Rapport programme, ensuring we champion diversity and inclusion in all that we do.

Rapport is also a Disability Confident Employer, with partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

We are proud to be part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website to learn more about Rapport and our clients.

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