Guest Service Ambassador

7 days ago


South Ruislip, Greater London, United Kingdom JobLookUp Full time

About the Role:

We are seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team at JobLookUp. As a Guest Service Ambassador, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and creating a warm and welcoming environment.

Main Responsibilities:

  • Provide a warm and welcoming experience for all guests
  • Ensure the smooth operation of day-to-day activities
  • Build and maintain positive relationships with guests and colleagues
  • Support guests with package delivery and mail services
  • Improve customer engagement and satisfaction
  • Anticipate and meet the needs of guests
  • Maintain high standards of customer service

Requirements:

  • Share our values of creating rapport, being brilliant, innovative spirit, walking tall, and stronger together
  • Have a positive and outgoing personality
  • Be proactive, flexible, and adaptable
  • Have excellent communication and interpersonal skills
  • Be computer literate and have a professional telephone and email etiquette
  • Be able to work independently and manage own workload
  • Have previous customer service experience in a five-star hotel, corporate, or luxury residential setting

What We Offer:

  • Exclusive travel discounts
  • Discounts on groceries and personal finance
  • Contributory pension scheme
  • Access to wellness programs and employee assistance programs
  • Quick access to digital GP and wider healthcare benefits
  • Learning and development opportunities
  • WOW Awards for exceptional service
  • One paid day for charity work

About Us:

JobLookUp is a leading provider of corporate guest services. We pride ourselves on delivering exceptional customer service and creating a warm and welcoming environment for our guests. We are committed to equality of opportunity and inclusion within the workplace and celebrate the diversity of our team members.



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