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Guest Services Assistant

2 months ago

South West London London, London, United Kingdom The Other House Full time

Be part of something extraordinary

Welcome to The Other House, an unparalleled Residents Club in the heart of London that defies convention and sets new standards in hospitality. Our concept blends the comforts of home with the luxury of a hotel and the exclusivity of a private club, offering residents a dynamic fusion of living, leisure, and unparalleled service.

Picture exquisitely designed club flats, vibrant public spaces offering an informal street café and destination cocktail bar with access to an exclusive club with private lounges, a top-tier gym, spa, and wellness facilities. Whether you're staying for a day, a week, a month, or longer, The Other House promises to be somewhere you can unwind, work, or socialise at your leisure.

Embodying the finest of British design and committed to sustainability and cutting-edge technology, The Other House isn't just a concept; it's a lifestyle embraced in every detailproviding experiences to remember. With our innovative app, residents can enjoy seamless control over the way they run their life from automated check-in to monitoringenergy usage, ensuring convenience and elevated living.

As we expand from our acclaimed South Kensington property to Covent Garden and beyond, we invite you to join our team in rewriting the rulebook on hospitality. At The Other House, every day presents an opportunity to craft extraordinary experiences for residents and colleagues alike.

Working Hours: average of 42 per week based on a 4 day on 4 day offschedule.

Starting Salary: £28,000. Increase to £30,000 post a successful probation period.

The HouseJack role is a Jack of All Trades, with passion for delivering impeccable experiences across front of house areas, serving a mix of residents, members and guests. This individual needs to be flexible and detailed, with strong communication skills and a passion for delivering excellent service. We are looking for a creative individual who can deliver entrepreneurial front of house operations with heavy focus on sustainability and cutting-edge technology.

The HouseJack reports into the Front of House Manager and the HouseJack Supervisors on shift; they function as an ambassador for front of house and work in collaboration with all departments to deliver the overall guest journey.

About you

Strong leadership abilities and organisational skills

Entrepreneurial personality, thinking outside of the box and able to drive change and look for operational efficiencies/synergies

Ideally previous experience in a Front of House reception role

Creative spark that will leave a lasting impression

Flair for intuitive service

Excellent command of English both verbal and written

Second language (preferred but not essential)

Positive, engaging personality

Good interpersonal skills

Strong task and time management abilities

The right to work in UK

What's in it for you as an OtherHouseMate?

  • Working among a team of passionate and caring individuals
  • Industry leading Benefits package which includes: Length of Service Rewards, Birthday Celebrations, exclusive Perkbox discounts, Cycle To Work Scheme, Nursery and Childcare Vouchers
  • The Other House Discounts for food and drink in our Bar and Restaurant when dining
  • The Other House Friends and Family discounted rates when you book an overnight stay
  • Christmas and Summer Team Parties and social events through the year
  • Healthy and nutritious Staff Meals on shift
  • Funded English language courses with international certification
A FULL JOB DESCRIPTION WILL BE SENT TO SUCCESSFUL APPLICANTS THROUGH THE SCREENING PROCESS

The Other House celebrates diversity and fosters an inclusive workplace where all are welcome. We are committed to recruiting, developing, and retaining talented individuals from diverse backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages, sexual orientations, and any other groups that bring unique perspectives to our team. We prioritise mental health and wellbeing and understand the importance of accommodating candidates' needs, including any specific requirements during the interview process, ensuring an equitable and supportive recruitment journey for all.


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