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Guest Services Ambassador

2 months ago

South Kensington, Greater London, United Kingdom The Other House Full time

Job Summary

The Other House is seeking a highly skilled and creative individual to join our team as a Guest Services Ambassador. This role is responsible for delivering exceptional experiences for residents, members, and guests across our front of house areas.

Key Responsibilities

  • Provide impeccable service and support to residents, members, and guests, ensuring a seamless and memorable experience.
  • Work collaboratively with the Front of House Manager and HouseJack Supervisors to drive operational efficiency and excellence.
  • Develop and implement innovative solutions to enhance the resident experience, focusing on sustainability and cutting-edge technology.
  • Manage and maintain high standards of cleanliness, organization, and presentation in all front of house areas.
  • Collaborate with other departments to ensure a cohesive and exceptional guest journey.

Requirements

  • Strong leadership abilities and organizational skills.
  • Entrepreneurial personality with a passion for driving change and improving operational efficiency.
  • Previous experience in a front of house reception role is highly desirable.
  • Excellent communication and interpersonal skills, with a positive and engaging personality.
  • Strong task and time management abilities, with a focus on delivering results.
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities.
  • Fluency in English, both verbal and written, with a second language a plus.

What We Offer

  • A dynamic and supportive work environment with a passionate team of individuals.
  • A comprehensive benefits package, including length of service rewards, birthday celebrations, and exclusive perks.
  • The opportunity to work with a leading hospitality brand, driving innovation and excellence in the industry.
  • A competitive salary and opportunities for career growth and development.

About The Other House

The Other House is a pioneering Residents Club that redefines the concept of hospitality. We offer a unique blend of luxury, comfort, and exclusivity, with a focus on sustainability and cutting-edge technology. Our team is passionate about delivering exceptional experiences for our residents, members, and guests, and we are committed to fostering a culture of innovation, creativity, and excellence.