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Guest Relations Executive

2 months ago

South West London, London, United Kingdom 51 Buckingham gate Full time

Taj 51 Buckingham Gate, Suites & Residences

Once the home of Lords and Ladies of the Royal Court, Taj 51 Buckingham Gate now provides its guests with some of the most spacious and luxurious accommodation and finest personal service in London, featuring Taj's acclaimed Golden Keys Concierge Service.

Three palatial townhouses overlook a private courtyard, with each offering suites of individual character. Choose from 1, 2 or 3 bedroom suites, larger residences with up to 6 bedrooms or one of our 4 sumptuous signature suites. Each suite or residence combines spacious living areas and a fully equipped kitchen, designed to provide unforgettable home-away-from-home experiences, right in the heart of London

With 11 Conference & Banqueting spaces along with TH51 a brand new stylish restaurant, The Hamptons Bar, offering snacks and daily live music, Kona restaurant, best known for its award winning afternoon tea, Quilon, our Michelin starred South Indian restaurant, The Courtyard, one of Londons most idyllic outdoor dining spaces, and the world renowned Jiva Spa and vitality pool, offering holistic sanctuaries in environments that lend themselves to overall wellbeing, you will be in oar of working with us.

Working for the Taj Group, voted Indias best brand to work for 2021, sets you aside from other hotel brands. Tajness is the soul of our culture. It is an implicit trust in people to forge invaluable relationships by creating an emotional connect with our various stakeholders. It subtly guides all our behaviours. Tajness is the way we do what we do

The Role:

As a Guest Relation/Receptionist you will be responsible for creating a warm and welcoming first impression for our guests. Your tasks as Guest Relation/Receptionist will include but will not be limited to:

Creating a warm, welcoming, and lasting impression for our guests.

Providing a genuine, attentive, and friendly service to our guests in order to reflect the Tajness.

To answer any questions or queries regarding check in/check out times, room availability, hotel services etc.

Ensure the Front Office operating system (Opera) is updated with any guest centric information.

Be empowered to make decisions that will enhance the guest experience or defuse any complaints which may arise.

Anticipates guests needs and provide them with a personalised, crafted experience.

To be an ambassador for Taj as well as someone who embodies our values and commitment to our teams.

The requirements:

The ideal candidate will have the following skills, knowledge & experience:

Excellent communication skills and an outgoing personality to converse with guests.

Attention to detail and a positive attitude to learn.

Hospitality or hotel background highly desirable

Experience using Opera or similar Front Office operating system (an advantage).

Know how to deliver exceptional guest service and how never to say No.

The benefits of working for Taj Hotels:

Discounted stays with free breakfast at over 200 hotels around the world, part of the Indian Hotel Company Limited, for yourself and friends and family

50% discount on Food & Beverage at all properties around the world

25% discount when using Jiva Spa

Uniforms and dry cleaning

Meals on duty produced by our own inhouse chefs

Competitive refer an associate scheme

Life insurance

Company pension scheme contribution of 4%

Employee Assistance Programme

An extensive calendar of associate social activities

The chance to grow your career and travel the world, with world class learning & development programs


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