Guest Relations Executive

3 weeks ago


London, Greater London, United Kingdom The Peninsula London Full time
Job Title: Guest Relations Executive

The Peninsula London is seeking a highly skilled Guest Relations Executive to join our team. As a key member of our Front Office Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.

Key Responsibilities:
  • Manage guest arrivals and departures, ensuring a warm and welcoming experience
  • Coordinate with hotel departments to resolve guest issues and concerns
  • Develop and implement strategies to enhance guest satisfaction and loyalty
  • Collaborate with the Front Office team to maintain high standards of service and efficiency
Requirements:
  • Minimum 3 years' experience in Front Office Operations in a luxury hotel
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Fluent English language skills, with a second language desirable
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • State-of-the-art facilities and equipment


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