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Guest Relations Ambassador

1 month ago

London, Greater London, United Kingdom Accor Full time
Job Title: Guest Relations Executive

At Accor, we are committed to delivering exceptional guest experiences. We are seeking a highly skilled Guest Relations Executive to join our team at Novotel London West Hotel.

Job Summary:

The Guest Relations Executive will be responsible for ensuring that our guests receive an exceptional stay experience, meeting or exceeding their expectations. This role requires a high level of customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Provide exceptional guest service, responding promptly to guest queries and resolving any issues that may arise.
  • Develop and maintain personal relationships with guests, ensuring they feel valued and cared for throughout their stay.
  • Collaborate with the Guest Relations Manager to implement strategies to improve guest satisfaction and loyalty.
  • Assist with the development and implementation of VIP guest procedures, ensuring that our most valued guests receive personalized attention and service.
  • Be visible and available around the lobby area during busy times, providing a warm welcome to guests and ensuring they have a seamless check-in experience.
  • Assist the Front Office team when needed, providing support during peak periods.
  • Encourage guest feedback and comments, using this information to maintain and improve our standards.
Requirements:
  • Previous experience in Guest Relations in a 4*-5* hotel.
  • Fluent in written and spoken English.
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests, team members, and management.
  • Excellent grooming and personal presentation.
  • Diplomacy and self-control.
  • A commitment to providing exceptional customer service.
  • The ability to multitask and work under pressure.
  • Flexibility in working hours, including evenings, weekends, and bank holidays.
What We Offer:
  • Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies).
  • Discounted hotel rates all over the world in Accor Hotels.
  • Continuously learn and develop yourself with our Accor Academy.
  • Support your wellbeing in your professional and personal lives.
  • Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
  • Participate actively in initiatives to build a more inclusive and sustainable world.
  • And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality.