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Guest Experience Ambassador

2 months ago

South West London, United Kingdom The Guardsman Hotel Full time
About The Guardsman Hotel

We are a reputable hospitality company seeking a skilled Guest Experience Assistant to join our team.

Job Summary

The Guest Experience Assistant will provide exceptional customer service to all guests, ensuring a warm and welcoming experience at our hotel.

Key Responsibilities
  • Guest Service
    • Deliver outstanding customer service to guests, responding to their needs and requests in a timely and professional manner.
    • Ensure that all guests feel valued and respected throughout their stay.
  • Front Desk Operations
    • Manage the front desk area, ensuring that all necessary materials and equipment are available and in good working order.
    • Process guest check-ins and check-outs, handling any issues or concerns that may arise.
  • Team Collaboration
    • Work closely with other hotel staff to ensure seamless communication and a high level of service.
    • Participate in team meetings and contribute to the development of new ideas and initiatives.
Requirements
  • Education and Experience
    • Previous experience in a customer-facing role, preferably in the hospitality industry.
    • Excellent communication and interpersonal skills.
  • Skills and Qualities
    • Ability to work in a fast-paced environment and adapt to changing situations.
    • Strong problem-solving and conflict resolution skills.
    • Excellent time management and organizational skills.
What We Offer
  • Competitive Salary
  • Opportunities for Career Advancement
  • Comprehensive Training and Development
  • Collaborative and Supportive Work Environment