Guest Service Ambassador

6 months ago

London, United Kingdom Rapport Guest Services Full time

Job Introduction
We are recruiting Guest Services Ambassadors - Hospitality and Reception to join our team based at our prestigious client's offices in the heart of the City of London.

You will be part of a fantastic team and will enjoy working in a fast-paced environment.

The core hours of the GSA will be an 8-hour shift within the service hours of 07.00 - 23.00. The job holder will be responsible for ensuring that these hours are covered by the team on a shift rota basis, working Monday to Fridays, 40 hours per week. Overtime may be required on occasion for events out of these hours.

Main Responsibilities
Your responsibilities will include to:

- Warmly greet all guests/ visitors with a smile, following agreed standards.
- Escort guests to required destination (if required), ensuring smooth transitions between team members at each stage of their journey.
- Always look for opportunities to develop our service and innovations.
- Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
- Set up meeting rooms to the required standard including the set-up of food and beverages and ensure that they are checked prior to any meeting taking place.
- Carry out cleaning duties to ensure all areas of the office, both client and internal spaces are up to the expected standard.
- Share our Rapport values**:_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together_**:

- Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
- Have an excellent command of English, verbal and written
- Be creative, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude
- Have the ability to work independently and as part of a large team
- Display excellent personal presentation and interpersonal skills
- Have passion to deliver excellent guest service in everything that they do
- Preferably have previous experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment

**Some of our benefits include**:

- Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
- Receive cash rewards every time you spend and use them on a wide range of brands
- Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
- Contributory pension scheme
- Access to wellness programs to promote the mental health and well-being of our Ambassadors
- Employee Assistance Program to guide and support our team members
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Learning & development opportunities to support your personal and professional development and growth
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work

**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

**About the Company**

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rap

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