Guest Experience Ambassador

4 months ago

London, United Kingdom Central Guest Services Full time

**Join the UK’s most dynamic collection of hotels and restaurants**
- At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards._

**We are currently recruiting for a **Guest Experience Ambassador** to join our Central Reservations Team at Edwardian Hotels London.**

**Overview**:

- An Amazing opportunity has arisen to join Edwardian Hotels as a Guest Experience Ambassador.
- The Guest Experience Ambassador will be the key point of contact, communicator, and executive voice in customer journey.
- The role of Guest Experience Ambassador uses cross-functional knowledge and works closely with all departments in the hotel with the sole purpose of delivering bespoke service at all times.
- Ensuring a high level of customer satisfaction is delivered all times in line with our core values and standards and exceeding guest expectations.

**About You**:

- Previous experience either within hotel guest relations or reception within a 4 or 5 Star Hotel.
- Demonstrates excellent customer service skills and attention to detail.
- Excellent communication skills both verbally and written.
- Proficient in spoken in spoken and written English and ideally additional languages

**Company Benefits Package**:

- Career development opportunities in a wide of range of training programs.
- 28 days Holiday per annum including Bank Holidays.
- Complimentary hot meals, salad bar and beverages provided daily.
- Uniforms provided per role requirement.
- Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family.
- Discounts on food and beverage in all Edwardian restaurants, bars & spas.

INDFOH

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