Guest Experience Agent

7 months ago

London, United Kingdom Guest Experience Full time

**“The world is yours with Meliá”**

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

**About ME London Hotel, WC2R 1HA**

ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologiesThen you connect with the ME by Meliá brand

**Salary package**:up to** **£26,821 plus service charge// **Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**

**Guest Experience Agent (Aura Host)**

**Job Mission**

The Aura Host meets the department's daily operations, committing to achieving excellence in customer satisfaction.

**Responsibilities will include, but are not limited to**:

- Ensure the customer experience, personalise their stay, anticipate their needs and exceed their expectations.
- Use the different customer experience management tools efficiently. Be aware of the Voice of the Customer results and comply with the defined improvement plans.
- Manage the guests’ digital experience according to the global strategy.
- Manage customer incidents, following the established protocols.
- Comply with sensory architecture in the different areas of the hotel, including lighting, decoration, aroma, and background music.
- Verify that material orders follow the set product guidelines for better optimisation of economic resources.
- Be knowledgeable about London and be able to offer services and products according to customers' preferences.

**What are we looking for?**
- A team player
- Knowledge of London
- Strong attention to detail
- Be fluent in English; additional Spanish knowledge would be a bonus.

**Because belonging to the great Meliá family is being VIP**

Our Benefits Package Includes:

- **Competitive Salary**
- **Holidays**:28 days’ holiday including 8 public holidays
- **Contributory pension scheme**
- **Discounted dental and health cover with HSF**
- **Personal Development**:programs designed to support your career right from the start, with unlimited access to online learning platform
- **High street discounts**:with Perks at Work
- **Pay Day Parties**

**At Meliá we are all VIP**

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP **People.

At Meliá Hotels International, we are committed to **equal opportunities between women and men** in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
- We promote our commitment to _**_equality and diversity_**_, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that _**_diversity and inclusion among our employees are essential for our success as a global company_**_._
- Additionally, we support the sustainable growth of our industry through _**_a socially responsible team_**_. In this sense, our motto is "_**_Towards a sustainable future, from a responsible present_**_". Thanks to all our collaborators, we make it possible._

If you want to be** “Very Inspiring People”**, follow us on:
**INSTAGRAM** - **TWITTER** - **LINKEDIN** - **INDEED** - **GLASSDOOR**

INDFOH

  • Guest Service Agent

    7 months ago

    London, United Kingdom Guest Experience Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Guest Service Agent** to join our team in **Meliá** **White House** **_ Our Benefits Package Includes:_** - **Competitive Salary**: - **Holidays**: 28 days’ holiday including 8 public holidays - **Contributory pension scheme and Life Assurance**: -...

  • Guest Service Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Switchboard / Guest Service Line Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Switchboard / Guest Service Line Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? **About Meliá White House Hotel NW1 3UP** Meliá White House is a modern and elegantly...

  • Switchboard / Guest Service Line Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Guest Service Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Guest Service Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** #LI-IV1 Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of...

  • Guest Experience Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Telephone Operations Agent

    1 day ago

    London, Greater London, United Kingdom Guest Experience Full time

    **Job Title:**We are seeking a skilled Guest Service Line Agent to join our team in providing exceptional customer service through our telephone operations. As a key member of our Guest Experience department, you will be responsible for handling guest requests, resolving issues, and promoting hotel services and products to drive revenue growth.Salary...

  • Guest Experience Agent

    6 months ago

    London, United Kingdom Mama Shelter London Full time

    **Guest Experience Agent** Are you ready for an unforgettable adventure? We are looking for fun, energetic and bold talent to step into the spotlight for **Guest** **Experience Agent** position at Mama Shelter London Shoreditch. We are casting for talents who are master of fun and excitement at our hotel! You will be confident in delivering exceptional...

  • Guest Experience Agent

    7 months ago

    London, United Kingdom Mama Shelter London Full time

    **Guest Experience Agent|Mama Shelter London|Ennismore** Are you ready for an unforgettable adventure? We are looking for fun, energetic and bold talent to step into the spotlight for **Guest** **Experience Agent** position at Mama Shelter London Shoreditch. We are casting for talents who are master of fun and excitement at our hotel! You will be confident...

  • Reservation & Guest Experience Agent

    7 months ago

    London, United Kingdom The Ned Full time

    **Reservation & Guest Experience Agent**: We are looking for an experienced and passionate Guest Services Agent with excellent telephone manner to deliver exceptional guest service throughout the guest journey. You will have exceptional people skills, be comfortable with standard PC systems and have a passion for helping people. If you are passionate about...

  • Guest Experience Agent

    5 months ago

    London, United Kingdom The Standard Hotel Full time

    The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling... At the cultural heartbeat of The Standard is our team who bring to life our spaces, engage with our guests and...

  • Guest Experience Agent

    7 months ago

    London, United Kingdom Broadwick Soho Full time

    **Why us?** We are bringing the spirit of Soho to life in a glorious hotel. Join us for the opportunity to be part of a like-minded community of individuals from various backgrounds, opening a new and exciting hotel, restaurant and rooftop dining bar in the heart of Soho. We are enthusiastic, generous, respectful and committed to delivering exceptional and...

  • Guest Experience Agent

    4 months ago

    London, United Kingdom The Standard London Full time

    Guest Experience Agent - London Guest Experience Agent Guest Experience Agent 28,642 per year ( 13.77 per hour) + Accommodation Service Charge (Circa 3000 per year) Full Time (including evenings and weekends)The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive...

  • Guest Experience Agent

    6 months ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 24068047 **Job Category** Rooms & Guest Services Operations **Location** The London EDITION, 10 Berners Street, London, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The London EDITION is looking for its next Guest Experience Agent_!_ Would you like...

  • Switchboard Supervisor

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Guest Experience Agent

    6 months ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 24048886 **Job Category** Rooms & Guest Services Operations **Location** The London EDITION, 10 Berners Street, London, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The London EDITION is looking for its next Guest Experience Agent_!_ Would you like...

  • Switchboard Guest Service Line Supervisor

    6 months ago

    London, United Kingdom Guest Experience Full time

    **_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About ME London Hotel, WC2R 1HA** ME by Meliá...

  • Guest Experience Agent

    7 months ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 23213556 **Job Category** Rooms & Guest Services Operations **Location** The London EDITION, 10 Berners Street, London, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The London EDITION is looking for its next Guest Experience Agent_!_ Would you like...