Guest Experience Agent

4 months ago

London, United Kingdom The Standard Hotel Full time

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling...

At the cultural heartbeat of The Standard is our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event spaces and guest areas. Our hotel is a destina-tion brimming with events and entertainment that leave you feeling uplifted and inspired. We’re on the lookout for unique individuals who bring a fresh perspective to our team (and no, we don’t need a 5-page CV to see how awesome you are).

We believe in letting you be you. We want you to express yourself and celebrate your individuality. Our team is a vibrant mix of personalities, backgrounds, and lifestyles. If you think you’ve got what it takes to be a Guest Experience Agent at The Standard, London, we’d love to hear from you

Your Role

As a Guest Experience Agent , you'll join an extraordinary front office team dedicated to engaging with our guests from pre-arrival (conducting pre-arrival checks, identifying VIPs and arranging amenities) through to post-departure (overseeing and responding to online reviews). Your mission: provide an unparalleled level of hospitality, from seamless arrivals and departures to extensive reception services. You will be responsible for coordinating a range of bespoke services to select VIP guests from pre-arrival and transfer arrangements, itinerary services throughout the guests stay to post departure. You’ll work closely with our concierge team who will take care of any tickets, restaurant bookings or other arrangements.

You'll assist guests with their queries and unexpressed wishes, creating an environment that delights, excites, and surprises them. In other words, you'll be a superstar, ensuring that their experience at The Standard in London is anything but standard

You'll be the go-to person for information about hotel services and the vibrant city of London (both in person on our hotel switchboard). So, being enthusiastic, upbeat, and friendly is a must With this in mind you'll need to be confident, handle pressure well, thrive in a high-energy environment, and manage both detailed administrative tasks and guest interactions with ease.

Do You Have What It Takes to Be a Guest Experience Agent at The Standard?

In addition to this you will also need….

Proven background in a customer-facing role, ideally in a 'lifestyle' or boutique hotel or similar hospitality venue. Flexibility with working hours, including shifts, evenings, nights, and weekends. Exceptional administrative and organizational skills with great attention to detail. Fluency in English is essential; additional languages are a plus. Experience with Opera PMS is beneficial however full training will be given. Highly social, motivated, and proactive; professionalism and positivity in all interactions. Ability to multi-task and thrive in a high-volume, high-energy environment.

If you think you have what it takes to be a Guest Experience Agent at The Standard, we’d love to hear from you

Benefits Include

Accommodation Service Charge Prorata - 28 Days Holiday, rising to 33 Days with service Meals on Duty Pension Scheme Life Assurance (4 x Annual Salary) Medical Assistance (including online GP and Physio) Employee Assistance Programme with Well-being service Discount platform including GYM Worldwide Travel Discounts via The Standard Advantage platform Employee & Family Rates across all Standard and Bunkhouse properties In-house Experience Programme F&B Discounts ranging from 25-50% Recruitment Referral Bonus up to £1,000 Tuition Aid Scheme & subsidised training Season Ticket Loan & Bike 2 Work Scheme Social Committee with regular monthly social activities

  • Guest Service Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Guest Service Agent** to join our team in **Meliá** **White House** **_ Our Benefits Package Includes:_** - **Competitive Salary**: - **Holidays**: 28 days’ holiday including 8 public holidays - **Contributory pension scheme and Life Assurance**: -...

  • Guest Service Agent

    5 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Guest Experience Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About ME London Hotel, WC2R 1HA** ME by Meliá is...

  • Switchboard / Guest Service Line Agent

    5 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Switchboard / Guest Service Line Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? **About Meliá White House Hotel NW1 3UP** Meliá White House is a modern and elegantly...

  • Switchboard / Guest Service Line Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Guest Service Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Guest Service Agent

    5 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** #LI-IV1 Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of...

  • Guest Experience Agent

    5 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Guest Experience Agent

    6 months ago

    London, United Kingdom APEX Resourcing Full time

    Guest Experience Agent required for a beautiful brand-new 5-star Luxury Hotel based in the heart of London’s vibrant West End, Central London W1B, salary £20,500 to £25,500 base plus service charge and an excellent benefits package. As the Guest Experience Agent, your primary responsibility will be to warmly welcome guests to the Hotel, providing them...

  • Guest Experience Agent

    4 weeks ago

    London, Greater London, United Kingdom The Standard London Full time

    Guest Experience Agent At The Standard London, we're on the lookout for a talented Guest Experience Agent to join our front office team. As a key member of our team, you'll be responsible for providing an unparalleled level of hospitality to our guests. Your mission will be to create an environment that delights, excites, and surprises our guests, ensuring...

  • Guest Experience Agent

    5 months ago

    London, United Kingdom Mama Shelter London Full time

    **Guest Experience Agent** Are you ready for an unforgettable adventure? We are looking for fun, energetic and bold talent to step into the spotlight for **Guest** **Experience Agent** position at Mama Shelter London Shoreditch. We are casting for talents who are master of fun and excitement at our hotel! You will be confident in delivering exceptional...

  • Guest Experience Agent

    6 months ago

    London, United Kingdom Mama Shelter London Full time

    **Guest Experience Agent|Mama Shelter London|Ennismore** Are you ready for an unforgettable adventure? We are looking for fun, energetic and bold talent to step into the spotlight for **Guest** **Experience Agent** position at Mama Shelter London Shoreditch. We are casting for talents who are master of fun and excitement at our hotel! You will be confident...

  • Guest Experience Agent

    3 months ago

    London, United Kingdom The Standard London Full time

    Guest Experience Agent Guest Experience Agent · £28,642 per year (£13.77 per hour) + Accommodation Service Charge (Circa £3000 per year) · Full Time (including evenings and weekends)The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A...

  • Guest Experience Agent

    3 weeks ago

    London, Greater London, United Kingdom The Standard London Full time

    Guest Experience AgentAt The Standard London, we're on the lookout for unique individuals who bring a fresh perspective to our team. As a Guest Experience Agent, you'll join an extraordinary front office team dedicated to engaging with our guests from pre-arrival to post-departure. Your mission is to provide an unparalleled level of hospitality, from...

  • Guest Experience Agent

    4 weeks ago

    London, Greater London, United Kingdom The Standard London Full time

    Guest Experience AgentWe are seeking a skilled Guest Experience Agent to join our team at The Standard London. As a key member of our front office team, you will be responsible for providing exceptional hospitality to our guests, ensuring seamless arrivals and departures, and coordinating bespoke services for VIP guests.Key Responsibilities:Provide...

  • Guest Experience Agent

    4 weeks ago

    London, Greater London, United Kingdom The Standard London Full time

    Guest Experience AgentAt The Standard London, we're looking for a skilled Guest Experience Agent to join our front office team. As a key member of our team, you'll be responsible for providing exceptional hospitality to our guests, from pre-arrival to post-departure.Your Key Responsibilities:Coordinate bespoke services for VIP guests, including pre-arrival...

  • Reservation & Guest Experience Agent

    6 months ago

    London, United Kingdom The Ned Full time

    **Reservation & Guest Experience Agent**: We are looking for an experienced and passionate Guest Services Agent with excellent telephone manner to deliver exceptional guest service throughout the guest journey. You will have exceptional people skills, be comfortable with standard PC systems and have a passion for helping people. If you are passionate about...

  • Guest Experience Agent

    6 months ago

    London, United Kingdom Broadwick Soho Full time

    **Why us?** We are bringing the spirit of Soho to life in a glorious hotel. Join us for the opportunity to be part of a like-minded community of individuals from various backgrounds, opening a new and exciting hotel, restaurant and rooftop dining bar in the heart of Soho. We are enthusiastic, generous, respectful and committed to delivering exceptional and...

  • Switchboard Supervisor

    5 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...