Guest Service Ambassador

7 months ago

London, United Kingdom Rapport Guest Services Full time

Job Introduction
**We are recruiting Guest Service Ambassador to be part of the Rapport team, based at our client's office in 9 Elms.** You will be part of an exciting new Rapport team that supports our client: who provides luxury living to their residents in a stunning ultra-modern tower, where excellence and creativity are the norm every single day.

This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.

**Role Responsibility**:

- To provide an exceptional welcome to customers to the building.
- To ensure the smooth running of day-to-day operation
- To create positive and lasting relationships with all my residents and clients
- To improve customer engagement in all areas
- To act on residents’ requests and anticipate their needs
- Maintaining high standards so that customer’s expectations are consistently exceeded
- Share our Rapport values**:_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together_**:

- Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
- Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow
- Display excellent personal presentation and interpersonal skills
- Demonstrate the ability to work independently and manage own workload

**About the Company**:
**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to Aviva DigiCare Workplace App
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
- Employee Assistance Programme

**About the Company**

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport

  • Guest Experience Ambassador

    7 months ago

    London, United Kingdom Central Guest Services Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...

  • Guest Service Ambassador

    7 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting Guest Services Ambassadors - Hospitality and Reception to join our team based at our prestigious client's offices in the heart of the City of London. You will be part of a fantastic team and will enjoy working in a fast-paced environment. The core hours of the GSA will be an 8-hour shift within the service hours of 07.00...

  • Guest Service Ambassador

    7 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are looking to welcome **a **high**ly** motivated, creative and enthusiastic Guest Service Ambassadors to the Rapport family in **London**.** This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team...

  • Guest Services Ambassador

    7 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are delighted to be recruiting a Guest Services Ambassador to join a brand-new Rapport team at our client's offices located near St Paul’s in London. **Our client is a UK is a leading IT company which brings together the right technology & expertise to solve your most complex organisational challenges. **_This is a full-time,...

  • Guest Service Ambassador

    6 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are recruiting a Guest Services Ambassador - Hospitality and Reception to join our team based at our prestigious client's offices in the heart of the City of London.** You will be part of a fantastic team and will enjoy working in a fast-paced environment. The core hours of the GSA will be an 8-hour shift within the service hours of...

  • Guest Service Ambassador

    7 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are recruiting Guest Services Ambassadors - Hospitality and Reception to join our awarding team based at our prestigious client's offices in the heart of the City of London.** You will be part of a fantastic team and will enjoy working in a fast-paced environment. The core hours of the GSA will be an 8-hour shift within the service...

  • Guest Service Ambassador

    7 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are recruiting Guest Services Ambassadors - Hospitality and Reception to join our team based at our prestigious client's offices in the heart of the City of London.** You will be part of a fantastic team and will enjoy working in a fast-paced environment. The core hours of the GSA will be an 8-hour shift within the service hours of...

  • Guest Experience Ambassador

    6 months ago

    London, United Kingdom Central Guest Services Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...

  • Hospitality and Guest Service Ambassador

    6 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting **Guest Services Ambassadors **to join our Rapport team at one of our prestigious client offices in **London**. **The role is a mix of Hospitality and Reception**. Our client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in delivering a 5* memorable experience to our clients,...

  • Guest Service Ambassador

    6 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are hiring a Guest Service Ambassador **to provide excellent service to clients and customers.** Our client is a global media, marketing, and corporate communications company where not a single day is the same! It is a fun and quirky environment and the building is based in the heart of London, at a ten minutes walk from London Bridge....

  • Guest Services Ambassador

    7 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are recruiting an Guest Service Ambassador to be part of the Rapport team, based at our client's office in Nine Elms.** You will be part of an exciting new Rapport team that supports our client: who provides luxury living to their residents in a stunning ultra-modern tower, where excellence and creativity are the norm every single...

  • Guest Services Ambassador

    7 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are recruiting Guest Service Ambassador to be part of the Rapport team, based at our client's office in Nine Elms.** You will be part of an exciting new Rapport team that supports our client: who provides luxury living to their residents in a stunning ultra-modern tower, where excellence and creativity are the norm every single...

  • Guest Services Ambassador

    6 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are looking for a Guest Services Ambassador to join the Rapport team at our client’s offices located near Southwark and London Bridge. The client is an American global media, marketing and corporate communications holding company, and you will play a crucial role in supporting the different parts of the business including Reception...

  • Guest Services Ambassador

    6 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are looking for a Guest Services Ambassador to join the Rapport team at our client’s offices located near Southwark and London Bridge. The client is an American global media, marketing and corporate communications holding company, and you will play a crucial role in supporting the different parts of the business including Reception...

  • Guest Service Ambassador

    7 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting Guest Services Ambassadors who specialise in Hospitality join our team based at our prestigious client's offices in the heart of the City of London. You will be part of a fantastic team and will enjoy working in a fast-paced environment. The core hours of the GSA will be an 8-hour shift within the service hours of 07.00...

  • Guest Experience Ambassador Egls

    7 months ago

    London, United Kingdom Central Guest Services Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...

  • Guest Service Ambassador

    9 hours ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting Guest Services Ambassadors - Catering Specialist to join our team based at our prestigious client's offices in the heart of the City of London. You will be part of a fantastic team and will enjoy working in a fast-paced environment. The core hours of the Catering Specialist will be an 8-hour shift within the service...

  • Receptionist / Guest Service Ambassador (Omgsa)

    22 hours ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction**We are hiring a Welcome Host **to provide excellent service to clients and customers and support with events when needed.** Our client is a global media, marketing, and corporate communications company where not a single day is the same! It is a fun and quirky environment and the building is based in the heart of London, at a ten minutes...

  • Guest Service Ambassador

    9 hours ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting for a Guest Services Ambassador Events team member to join our team based at our prestigious client's offices in the heart of the City of London. You will be part of a fantastic team and will enjoy working in a fast-paced environment. The core hours of the GSA will be an 8-hour shift within the service hours of 07.00 -...

  • Guest Services Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Maybourne Group Full time

    Job Title:Guest Services AmbassadorCompany Overview:The Maybourne Group is a leader in the hospitality industry, recognized for its exceptional service and luxurious environments. As a Guest Services Ambassador, you will have the opportunity to make a lasting impression on our guests and contribute to our continued success.Job Description:Your key...