Guest Service Ambassador

5 months ago

London, United Kingdom Rapport Guest Services Full time

Job Introduction
We are recruiting Guest Services Ambassadors who specialise in Hospitality join our team based at our prestigious client's offices in the heart of the City of London.

You will be part of a fantastic team and will enjoy working in a fast-paced environment.

The core hours of the GSA will be an 8-hour shift within the service hours of 07.00 - 23.00. The job holder will
be responsible for ensuring that these hours are covered by the team on a shift rota basis, working Monday to
Fridays, 40 hours per week. Overtime may be required on occasion for events out of these hours.

Main Responsibilities
Your responsibilities will include to:

- Warmly greet all guests/ visitors with a smile, following agreed standards.
- Escort guests to required destination (if required), ensuring smooth transitions between team members at each stage of their journey.
- Always look for opportunities to develop our service and innovations.
- Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
- Set up meeting rooms to the required standard including the set-up of food and beverages and ensure that they are checked prior to any meeting taking place.
- Carry out cleaning duties to ensure all areas of the office, both client and internal spaces are up to the expected standard.

If you are an up-beat team player with integrity and a can-do attitude, you are passionate about delivering great service and take responsibility for your contribution to the team, then we would like to hear from you.

About The Company
**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work

**About the Company**

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

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