Guest Experience Ambassador

6 days ago

South West London, United Kingdom The Guardsman Hotel Full time
About The Guardsman Hotel

We are a leading hospitality company that prides itself on delivering exceptional guest experiences. Our team is dedicated to providing warm and welcoming service to all our guests, ensuring that every stay is memorable and enjoyable.

Job Summary

We are seeking a highly motivated and enthusiastic Guest Experience Assistant to join our team at The Guardsman Hotel. As a Guest Experience Assistant, you will play a vital role in delivering exceptional customer service, ensuring that our guests feel valued and cared for throughout their stay.

Key Responsibilities
  • Guest Service
    • Provide warm and welcoming service to all guests, ensuring that every interaction is positive and memorable.
    • Respond to guest requests and queries in a timely and professional manner, ensuring that every guest feels valued and cared for.
  • Front Desk Operations
    • Assist with the smooth operation of the front desk, ensuring that all guests are checked in and out efficiently and effectively.
    • Process guest payments and handle any issues that may arise in a professional and courteous manner.
  • Team Collaboration
    • Work closely with the front office team to ensure that all guests receive exceptional service and that the hotel runs smoothly and efficiently.
    • Participate in training and development programs to enhance your skills and knowledge, ensuring that you are always up-to-date with the latest industry trends and best practices.
Requirements
  • Education and Experience
    • Previous experience in a customer-facing role, preferably in the hospitality industry.
    • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Skills and Qualities
    • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
    • Excellent problem-solving skills, with the ability to think on your feet and resolve issues quickly and effectively.
    • Strong attention to detail, with the ability to maintain high standards of quality and service.
What We Offer
  • Competitive Salary and Benefits
    • A competitive salary and benefits package, including a generous holiday allowance and access to a range of employee benefits.
  • Opportunities for Growth and Development
    • Opportunities for career advancement and professional development, with a focus on helping you achieve your career goals.
  • A Positive and Supportive Work Environment
    • A positive and supportive work environment, with a focus on teamwork and collaboration.
How to Apply

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].

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