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Guest Service Ambassador

2 months ago

South Ruislip, United Kingdom Compass Services, UK and Ireland Limited TA Rapport Guest Services Full time
About the Role

We are seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team at Compass Services, UK and Ireland Limited T/A Rapport Guest Services. As a Guest Service Ambassador, you will be the first point of contact for our clients and their guests, providing exceptional service and creating a warm and welcoming atmosphere.

Key Responsibilities
  • Provide a warm and welcoming welcome to our clients and their guests
  • Ensure the smooth running of day-to-day operations, including managing guest requests and resolving any issues that may arise
  • Build and maintain positive relationships with our clients and their guests, ensuring their needs are met and exceeded
  • Support the delivery of packages and mail to apartments, ensuring timely and efficient service
  • Improve customer engagement and satisfaction through proactive communication and problem-solving
  • Act on resident requests and anticipate their needs, demonstrating a proactive and customer-focused approach
  • Maintain high standards of service, ensuring customer expectations are consistently exceeded
Requirements
  • Share our values of creating rapport, being brilliant, innovative spirit, walking tall, and stronger together
  • Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
  • Be proactive, flexible, and adaptable, with great attention to detail and a willingness to learn and grow
  • Display excellent personal presentation and interpersonal skills, with a professional telephone and email etiquette
  • Demonstrate the ability to work independently and manage own workload, with a focus on delivering exceptional results
  • Ideal candidates will have previous customer service experience in a five-star hotel, corporate, or luxury residential setting
What We Offer
  • Exclusive travel discounts with leading travel companies
  • Save money on groceries with discounts on major brands
  • A wide range of offers dedicated to improving your personal finances for a more secure future
  • Regular emails filled with the best discounts and savings available
  • Cash rewards for recommending friends and family, or bringing new business to us
  • Contributory pension scheme
  • Access to wellness programs to promote mental health and well-being
  • Employee Assistance Program to guide and support our team members
  • Quick access to a Digital GP, and wider healthcare benefits
  • Learning & development opportunities to support your personal and professional development and growth
  • WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
  • One Paid Day for Charity Work
About Us

Rapport Guest Services is an award-winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. We are proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyones differences and diverse backgrounds. We have created a number of Employee Networks as part of our Be Yourself at Rapport programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.