Guest Services Ambassador

6 months ago

South Yorkshire, United Kingdom JLL Full time

JLL supports the Whole You, personally and professionally.

JLL supports the Whole You, personally and professionally.

Guest Service Ambassador

**What this job involves**:
Role is primarily hosting role requiring standing, walking and hosting visitors during the course of the day (1 hour at a time minimum). Role is based in the lobby, reception areas across building and meeting room floors where moving around the floor is a necessity to ensure each meeting room is attended to (up to 20 meeting rooms per floor) and visitors are hosted to their meeting rooms.

**Working Hours**:
Working hours/pattern Core service hours of Guest Services are 07.00-18.00. These hours are covered by the team on a shift rota basis, working Monday to Fridays, 40 hours per week.

**What your day-to-day will look like**:
Adaptable to work with a hybrid approach throughout the guest services operation including main building reception, internal reception spaces and guest services hub
Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
Maintain a strong awareness of business activity communicating all updates with team members
Communicate to the Guest Services Team Leader/Supervisor any new / ongoing / potential issues and complaints so that they are addressed accordingly
Liaising with other departments, namely security, facilities, and hospitality services
Ensure Security and Health and Safety procedures are adhered to at all times.
To ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the client journey
To host the main reception area energising the space and creating lasting impressions
To provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach
Fluency of both internal and external VIPs to constantly recognise and deliver service excellence
Liaising with PA/EA teams, clients & visitors and providing excellent customer service - creating “wow” moments when the opportunity arises
Ensure that the visitor and client spaces are immaculate at all times, taking ownership of the space and reporting issues appropriately
Using empowerment for problem resolution whilst enhancing visitor and client experience

**Desired or preferred experience and technical skills**:
At least 1 year of experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airline
Self-motivated individual committed to service excellence
Possesses an operational knowledge of all reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methods
Ability to demonstrate empathy, excellent customer service and practical skills

**Required Skills and Experience**:
Skilled in guest/client service and confident in striving for excellence
Operational knowledge of all reception services and standard operating procedures
Must have excellent organisational skills and good attention to detail
Must be computer literate including MS office
Ability to use own initiative and takes ownership
Professional and high standard telephone etiquette
Should have an excellent and positive “can do attitude” and a great team player and supporter
Able to work in a busy and pressurised environment providing a discreet and personalised service.

**Location**: Sheffield

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed togeth

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