Guest Service Ambassador

4 months ago

London, United Kingdom Rapport Guest Services Full time

Job Introduction
**We are looking to welcome 2 high motivated, creative and enthusiastic Guest Service Ambassadors to the Rapport family in London.**

This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.

Our client is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations.

The core hours of the role will be an 8-hour shift within the service hours of 08.00 - 18.00. The job holder will be responsible for ensuring that these hours are covered by the team on a shift rota basis, working Monday to Fridays, 40 hours per week. Overtime may be required on occasion for events out of these hours.

Main Responsibilities
- To provide excellent service to clients and guests alike, carrying out all duties to the highest of standards.
- To be flexible in their approach and offer business support as required, it will be a very ‘hands on’ and proactive role and requires a character that actively seeks opportunities to improve efficiencies and enhance the overall business environment

This role will specialise in the overall client experience across all aspects of the ground floor. Ensuring the arrival experience and interaction with all guests is a memorable one, with a consistent drive to provide an outstanding level of service and surprise and delight our guests whenever the opportunity arises.

I am an up-beat team-pIayer with integrity and a can-do attitude. I am passionate about delivering great service and take responsibility for my contribution to the team. I like to think ‘outside of the box’ and always look for innovative ways to improve efficiencies within a guest environment and enhance guest services, whilst showing that I am flexible and adaptable in my approach to everything that I do.

**Key criteria**
- Computer literate - Microsoft Office programs; Outlook; Booking Systems, Phone Systems
- Hold a strong customer service background with a focus on enhancing the customer experience
- Ability to follow initiative and think outside of the box and be open-minded
- Take ownership of tasks
- Maintain a sense of pride in your work
- Works well within a team
- Attention to detail
- Strong organisation skills
- Maintain flexibility and a can-do attitude when being asked to support in cross departmental tasks

About The Company
**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work

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