Guest Experience Ambassador

2 weeks ago


South West London, United Kingdom The Guardsman Hotel Full time
About The Guardsman Hotel

We are a reputable hospitality company seeking a skilled Guest Experience Assistant to join our team.

Job Summary

The Guest Experience Assistant will provide exceptional customer service to all guests, ensuring a warm and welcoming experience at our hotel.

Key Responsibilities
  • Guest Service
    • Deliver outstanding customer service to guests, responding to their needs and requests in a timely and professional manner.
    • Ensure that all guests feel valued and respected throughout their stay.
  • Front Desk Operations
    • Manage the front desk area, ensuring that all guests are checked in and out efficiently and effectively.
    • Process guest payments, handle room assignments, and resolve any issues that may arise.
  • Team Collaboration
    • Work closely with the Front Office Manager and other team members to ensure seamless communication and a high level of service.
    • Participate in training and development programs to enhance skills and knowledge.
Requirements
  • Education and Experience
    • Previous experience in a customer-facing role, preferably in the hospitality industry.
    • High school diploma or equivalent required.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and multitask effectively.
    • Strong problem-solving and conflict resolution skills.
  • Personal Qualities
    • Positive attitude and a passion for delivering exceptional customer service.
    • Ability to work independently and as part of a team.
What We Offer
  • Competitive Salary
  • Benefits Package
  • Opportunities for Growth and Development

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity to join our team at The Guardsman Hotel.



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