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Guest Service Ambassador

2 months ago

South East London, United Kingdom Sea Containers London Full time

Job Summary:

Sea Containers London is seeking a highly motivated and enthusiastic Guest Service Agent (Maternity Cover) to join our team. As a Guest Service Agent, you will be responsible for delivering exceptional guest experiences in a vibrant and dynamic environment.

Key Responsibilities:

  • Guest Experience: Provide personalized and attentive service to guests, ensuring their stay is memorable and enjoyable.
  • Front Desk Operations: Manage front desk operations, including check-in, check-out, and room assignments.
  • Communication: Develop and maintain effective communication with guests, colleagues, and management.
  • Problem-Solving: Resolve guest complaints and issues in a professional and courteous manner.

Requirements:

  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to interact with guests and colleagues in a professional and courteous manner.
  • Customer Service Experience: Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Team Player: Demonstrate a strong team player attitude, with the ability to work collaboratively with colleagues to achieve common goals.
  • Adaptability: Be flexible and adaptable, with the ability to work in a fast-paced environment and respond to changing situations.

What We Offer:

  • Competitive Salary: £25,585 + service charge.
  • Benefits Package: A comprehensive benefits package, including guest experience, training programs, and employee recognition initiatives.
  • Opportunities for Growth: Opportunities for career growth and development, with a focus on employee empowerment and recognition.

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