Customer Care Complaint Trainee

1 month ago

Basingstoke, United Kingdom Diligenta Full time
Junior Customer Complaint Specialist

Salary: From £25000-£25000
Join Diligenta's Comprehensive Training Program

Work Schedule: Monday to Friday, 8am - 6pm, 37.5 hours per week

Location: Basingstoke

Diligenta is thrilled to introduce a new training initiative aimed at individuals with robust customer service backgrounds seeking to enhance their careers in complaint management.

From the outset, you will receive extensive training and follow a structured progression pathway, complete with well-defined milestones. Begin by acquiring practical experience in our contact centres as a Customer Service Representative, then advance through various functions within our organization to gain a comprehensive understanding of Diligenta's operations.

Ultimately, you will be enrolled in our tailored training course, designed to refine your complaint resolution skills. Upon successful completion of the program, you will not only master the art of complaint management but also enjoy a guaranteed salary increase.
What We Provide:
  • Extensive Training: Engage in thorough training to equip you with the necessary skills and knowledge to excel in your role as a complaint specialist.
  • Career Advancement: Benefit from a structured career pathway with clear milestones to track your growth and development.
  • Competitive Compensation: Start with a Real Living Wage salary and receive a guaranteed pay increase upon completing our training program.
  • Supportive Workplace: A comprehensive set of people policies that support significant life events, such as Carer's Leave, Foster Leave, Fertility Leave, and Retirement Leave.
  • Generous Leave Package: Enjoy 31 days of leave per year, including public holidays, plus an annual volunteering day.
  • Annual Bonus Eligibility: Potential eligibility for an annual discretionary bonus.
  • Pension Scheme: A contributory company pension scheme where we match your contributions up to 6%, along with Group Life Assurance and Group Income Protection.
  • Employee Wellbeing Initiatives: A company-wide wellbeing program that includes annual health checks, nutritional guidance, and second medical opinions. Employee Assistance Programme and additional resources to support your mental, physical, and financial wellbeing.
  • Exclusive Employee Discounts: Save on a variety of products and services, from groceries to vacations, electronics, and financial services.
Key Responsibilities:
  • Address customer complaints with empathy and professionalism.
  • Ensure prompt resolution of issues while maintaining high levels of customer satisfaction.
  • Collaborate with various departments to address and resolve customer concerns.
  • Maintain accurate records of customer interactions and outcomes.
Ideal Candidate:
  • Demonstrated customer service experience.
  • Strong communication and problem-solving abilities.
  • Capability to manage challenging situations with patience and tact.
  • A commitment to learning and growing within a structured program.
Application Process:

If you are prepared to advance your career and join a program that offers growth, development, and support, we encourage you to reach out.

Submit your CV detailing your customer service experience and your interest in becoming a complaint specialist.

About Diligenta:

Diligenta positively impacts the lives of millions, managing some of the most challenging and significant calls a person can make. We are dedicated to supporting customers during critical moments and providing exceptional service consistently. Established in 2005, we proudly serve as the largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver outstanding customer service on behalf of renowned brands, leveraging our unique technology solutions to make a meaningful difference in the lives of over 23 million customers—representing 1 in 3 people in the UK.

Diligenta's commitment to innovation extends beyond technology; we continuously seek new ways to enhance customer service and client satisfaction. Our ongoing growth presents opportunities for all our colleagues, and we are excited to welcome new talent to our journey.

Diligenta is a proud subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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