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Complaints Resolution Specialist

2 months ago

Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time
Complaints Advisor

We are seeking a skilled professional to fill the role of Complaints Advisor at The Recruitment Co.

  • Salary: £23,400 - £25,000 depending on experience
  • Full-time, permanent contract

As a Complaints Advisor, you will be responsible for resolving customer complaints in a professional and timely manner. You will work closely with our team to provide excellent customer service and ensure that all complaints are resolved to the customer's satisfaction.

  • Provide high-quality customer service to resolve customer complaints
  • Work closely with the team to ensure all complaints are resolved in a timely manner
  • Develop and maintain a thorough understanding of our services and products

We offer a competitive salary and a comprehensive benefits package. If you are a motivated and customer-focused individual who is looking for a new challenge, we would love to hear from you.

Key Responsibilities:

  • Investigate and resolve customer complaints in a fair and timely manner
  • Communicate effectively with customers to understand their concerns and provide solutions
  • Work collaboratively with the team to ensure all complaints are resolved to the customer's satisfaction

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills