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Complaints Resolution Specialist
2 months ago
Job Title: Complaints Handler
We are seeking a skilled Complaints Handler to join our team at The Recruitment Co. in Basingstoke. As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner.
Key Responsibilities:- Respond to customer complaints via phone, email, or in-person
- Investigate and resolve customer complaints in a fair and timely manner
- Communicate with customers to understand their concerns and provide solutions
- Work closely with internal teams to resolve complex customer complaints
- Strong customer service experience
- Complaint handling and/or life and pensions experience desirable
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
Salary: £23,400 - £25,000 per annum
Hours: Monday to Friday, 9am - 5pm
Location: Basingstoke RG21
Subject to DBS and credit check