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Complaints Resolution Specialist

2 months ago


Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

Job Title: Complaints Handler

We are seeking a skilled Complaints Handler to join our team at The Recruitment Co. in Basingstoke. As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner.

Key Responsibilities:
  • Respond to customer complaints via phone, email, or in-person
  • Investigate and resolve customer complaints in a fair and timely manner
  • Communicate with customers to understand their concerns and provide solutions
  • Work closely with internal teams to resolve complex customer complaints
Requirements:
  • Strong customer service experience
  • Complaint handling and/or life and pensions experience desirable
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

Salary: £23,400 - £25,000 per annum

Hours: Monday to Friday, 9am - 5pm

Location: Basingstoke RG21

Subject to DBS and credit check