Customer Experience Specialist

2 weeks ago


Basingstoke, Hampshire, United Kingdom Virgin Media O2 Full time

As a Customer Experience Specialist at Virgin Media O2, you will be part of a dynamic team that thrives on delivering exceptional customer experiences. You will work closely with our customers to understand their needs and provide tailored solutions to meet their expectations.

You will be responsible for maintaining a high level of customer satisfaction by providing excellent customer service, resolving customer complaints, and escalating complex issues to senior team members.

Key responsibilities include:

  • Providing personalized customer service to meet individual customer needs
  • Resolving customer complaints in a timely and professional manner
  • Escalating complex issues to senior team members for resolution
  • Maintaining accurate records of customer interactions and feedback

We are looking for a friendly, approachable, and self-motivated individual who is passionate about delivering exceptional customer experiences. If you have a strong customer service background and are looking for a new challenge, we would love to hear from you.

As a Customer Experience Specialist, you will have the opportunity to work with a diverse range of customers and develop your skills in customer service, communication, and problem-solving.

We offer a competitive hourly rate of £11.81, superb accreditation programme, and a range of benefits including 23 days holiday allowance, flexible benefits, and O2 Refresh Staff Deals.



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