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Service Advisor

4 weeks ago

Basingstoke, Hampshire, United Kingdom Harwoods Ltd Full time

Job Purpose

The role of the Service Advisor at Harwoods Ltd is to deliver exceptional customer service and ownership throughout the customer's experience.

Key Responsibilities:

  • Provide exceptional levels of customer service and ownership throughout the customer's experience.
  • Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
  • Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
  • Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
  • Confidently establish an understanding agreement with the customer of the work to be carried out.
  • Accurately maintain the service department loading system in line with workshop capacity.
  • Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
  • Understand and adhere to manufacturer service requirements.
  • Maintain safe working practices and abide high standards of the business.
  • Take on additional responsibilities as required by the business.

Requirements

  • Full UK driving licence.
  • Organised.
  • Smart appearance.
  • Confident.
  • Ability to excel in a team-based environment and achieve common goals.

Desirable

  • Relevant experience in a customer facing role delivering excellent service.

The Harwoods Way

Harwoods Ltd is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement.

We Treasure our people and our customers

We challenge ourselves to grow & improve

We grab responsibility

We run in the same direction as one team

We inject energy and fun into our work

We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN

We operate across 6 counties in the South East of England, namely:

Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire

With a high colleague engagement score of 72%, Harwoods Ltd has a real differentiator with our industry leading people development programme, including:

recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

We demand the best for our colleagues and our customers and look forward to your application at >