Customer Experience Specialist

2 weeks ago


Basingstoke, Hampshire, United Kingdom Virgin Media O2 Full time

The cornerstone of our success at Virgin Media O2 is our Retail Advisors. As a valued member of our team, you will have the opportunity to make a real difference in the lives of our customers by delivering exceptional experiences that exceed their expectations.

We are seeking a 30 hours per week, flexible and adaptable individual who is passionate about building relationships and providing outstanding customer service. You will be working closely with our store managers to ensure that our customers receive the support they need.

We offer a comprehensive induction programme and a range of benefits, including a competitive hourly rate of £11.81, the opportunity to earn over £12 per hour through our accreditation programme, and a generous holiday allowance.

In addition to our benefits package, we offer a range of support, rewards, and tools to help you prioritize your well-being and achieve your career goals. Our team is diverse, high-performing, and dedicated to delivering exceptional results.

We are an equal opportunities employer and are committed to removing bias and barriers for our people and candidates. We believe in building equity and inclusion into everything we do, and we encourage you to be your authentic self throughout your application journey with us.

The key qualities we are looking for in our ideal candidate include:

  • A friendly and approachable demeanor with strong communication and listening skills
  • The ability to work collaboratively as part of a team to achieve targets and maintain a high level of customer satisfaction
  • Experience in Retail or Customer Service, with a strong understanding of our products and services
  • The willingness to work additional hours and adapt to the business needs

We are committed to providing our customers with the best possible experience, and we believe that our Retail Advisors play a critical role in achieving this goal. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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