Customer Experience Improvement Specialist
4 weeks ago
To support Basingstoke\u2019s customer experience journey, a new role has been created for a Continuous Improvement Officer to join the Programme Management Office (PMO) and Improvement team.
The team sits within the Customers, Digital and Improvement Directorate, providing strategic advice and guidance along with the delivery of programmes and projects, change management, and continuous improvement activity.
The team works collaboratively across all council teams, both internally and externally focused.
We are seeking a Continuous Improvement professional with previous experience of successfully delivering improvement projects. As the Continuous Improvement Officer, you will support the development, implementation, and management of the continuous improvement approach by applying different improvement techniques, service delivery options, and process improvements that will drive increased operational effectiveness and efficiency.
The ideal candidate will have previous experience of working in a business and project management environment, knowledge of continuous improvement techniques, process reengineering, and functional design. They will also have a track record of identifying efficiencies, driving continuous improvement, and undertaking independent assurance reviews, along with great analytical, problem-solving, organisational, and communication skills.
The successful candidate will preferably have a recognised professional Continuous Improvement Certification (e.g., Lean, Six Sigma, CPIM, Agile, etc.).
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Customer Experience Specialist
4 weeks ago
Basingstoke, Hampshire, United Kingdom Virgin Media O2 Full timeAs a Customer Experience Specialist at Virgin Media O2, you will be part of a dynamic team that thrives on delivering exceptional customer experiences. You will work closely with our customers to understand their needs and provide tailored solutions to meet their expectations.You will be responsible for maintaining a high level of customer satisfaction by...
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Customer Experience Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom beBee Professionals Full time £22,000 - £28,000As a Customer Experience Specialist at beBee Professionals, you will be responsible for delivering excellent customer service and resolving queries in a timely manner.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information regarding products and services.Process customer orders and manage account...
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Customer Experience Training Specialist
3 days ago
Basingstoke, Hampshire, United Kingdom FirstGroup Full timeAbout the RoleWe are seeking an experienced Customer Experience Training Specialist to join our team at FirstGroup. In this role, you will be responsible for delivering a wide variety of training events built around customer experience.
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Customer Experience Optimisation Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom The AA Full timeCustomer Journey Analyst RoleWe are seeking a skilled Customer Journey Analyst to join our team at The AA. As a key member of our organisation, you will play a crucial role in mapping, analysing, and enhancing our customer journeys.Your primary responsibility will be to utilise a range of analytical tools, including customer journey mapping and data...
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Customer Experience Training Specialist
7 days ago
Basingstoke, Hampshire, United Kingdom FirstGroup Full timeWe are seeking a highly motivated and experienced Customer Experience Training Specialist to join our team at South Western Railway in Basingstoke.About the JobThis is an exciting opportunity to work with our talented team of trainers, designers, and developers to create engaging and effective customer experience training programs.The ideal candidate will...
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Customer Experience Analyst
4 weeks ago
Basingstoke, Hampshire, United Kingdom The AA Full timeCustomer Journey AnalystAt The AA, we're committed to delivering exceptional customer experiences. As a Customer Journey Analyst, you'll play a vital role in mapping, analysing, and enhancing our customer journeys to drive continuous improvement.Key ResponsibilitiesLead the mapping and enhancement of critical customer journeys, incorporating customer and...
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Customer Experience Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Virgin Media O2 Full timeThe cornerstone of our success at Virgin Media O2 is our Retail Advisors. As a valued member of our team, you will have the opportunity to make a real difference in the lives of our customers by delivering exceptional experiences that exceed their expectations.We are seeking a 30 hours per week, flexible and adaptable individual who is passionate about...
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Customer Experience Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Virgin Media O2 Full timeThe key to our success lies in our Retail Advisors. As a member of our O2 store team, you'll be part of a dynamic group that excels at delivering exceptional customer experiences and supporting each other's growth and development.Whether you're new to Retail or looking to take the next step in your career, if you're self-motivated, engaged, and passionate...
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Customer Experience Analyst
4 weeks ago
Basingstoke, Hampshire, United Kingdom The AA Full timeCustomer Journey Analyst RoleAt The AA, we're seeking a skilled Customer Journey Analyst to play a key part in our success. As a Customer Journey Analyst, you'll be responsible for mapping, analysing, and enhancing our customer journeys.Key responsibilities include:Mapping and enhancing critical customer journeysDelivering data-driven insights for journey...
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Customer Experience Analyst
3 weeks ago
Basingstoke, Hampshire, United Kingdom The AA Full timeCustomer Journey AnalystAt The AA, we're committed to delivering exceptional customer experiences. As a Customer Journey Analyst, you'll play a vital role in shaping our customer journeys to meet the evolving needs of our members.Key Responsibilities:Map and analyse customer journeys to identify areas for improvement.Utilise data analysis and customer...
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Service Advisor
4 weeks ago
Basingstoke, Hampshire, United Kingdom Harwoods Ltd Full timeJob PurposeThe role of the Service Advisor at Harwoods Ltd is to deliver exceptional customer service and ownership throughout the customer's experience.Key Responsibilities:Provide exceptional levels of customer service and ownership throughout the customer's experience.Ensure a close relationship with the workshop to guarantee a high standard of...
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Customer Service Representative
4 weeks ago
Basingstoke, Hampshire, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking an experienced and talented Customer Service Representative to join our team at Hays Specialist Recruitment Limited. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in the manufacturing/engineering sector.Your Key ResponsibilitiesDevelop and manage customer orders...
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Customer Experience Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom Vistry Group Full timeWe are seeking an experienced and skilled Customer Experience Manager to join the Vistry Services Division, working across various locations including Basingstoke, Reading, Surrey, or Kent.As a key member of the team, you will play a crucial role in improving the way our Division/region deals with incoming customer enquiries and delivering greater customer...
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Automotive Customer Experience Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Inchcape Retail Full timeService Advisor Role OverviewCreate exceptional experiences for our customers as a Service Advisor with Inchcape Retail.About the RoleAs a Service Advisor, you will be the face of our business, delivering outstanding and trusted experiences for our customers. You will work with world-class brands, broadening your experience across both sites and brands.What...
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Driver Representative
1 week ago
Basingstoke, Hampshire, United Kingdom First Home Improvement Full timeDriver Representative OpportunityFirst Home Improvement is seeking a skilled Driver Representative to join our team. As a Driver Representative, you will be responsible for providing quotations to customers interested in our services and products. This is a full-time position with immediate start dates available.Key Responsibilities:Take measurements to...
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Customer Experience Advisor
2 months ago
Basingstoke, Hampshire, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Basingstoke, UK.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, resolving queries efficiently and escalating when necessary.Offer accurate product and service information, ensuring...
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Service Advisor
4 weeks ago
Basingstoke, Hampshire, United Kingdom Harwoods Ltd Full timeJob SummaryThe Service Advisor role at Harwoods Ltd is a key position that requires a customer-focused individual to deliver exceptional service experience. The successful candidate will be responsible for building strong relationships with customers, providing accurate information, and ensuring a seamless service experience.Key ResponsibilitiesProvide...
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Customer Experience Ambassador
1 week ago
Basingstoke, Hampshire, United Kingdom Asda Stores Ltd Full timeCompany OverviewWe are Asda Stores Ltd, a leading retailer committed to providing exceptional customer experiences.About the RoleAs a Service Colleague, you will play a vital role in ensuring our customers receive outstanding service across various departments.Your ResponsibilitiesYou will work closely with your team to maintain a welcoming store environment...
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Customer Experience Advisor
2 months ago
Basingstoke, Hampshire, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Basingstoke, UK.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...
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Service Advisor
3 weeks ago
Basingstoke, Hampshire, United Kingdom Harwoods Ltd Full timeJob PurposeThe role of the Service Advisor is to deliver exceptional customer service and ownership throughout the customer's experience at Harwoods Ltd.Main Responsibilities• Provide a warm, inviting, and streamlined experience for customers.• Build strong and trusting relationships with customers while delivering outstanding levels of efficiency and...