Complaints Team Manager

4 weeks ago


Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Full time
Job Title: Complaints Team Manager

At Sanderson Recruitment, we are seeking an experienced Complaints Team Manager to join our team. This role is perfect for individuals who are passionate about leading and inspiring their team to deliver high-quality complaint resolutions. As a Complaints Team Manager, you will be responsible for leading, developing, and motivating your team to achieve productivity and quality targets.

Key Responsibilities:
• Lead, develop, and motivate your team to achieve productivity and quality targets.
• Oversee complaint handlers, providing fair, prompt resolution, and handle complex cases.
• Ensure compliance with FCA complaint handling rules and internal policies.

Requirements:
• Strong leadership and people management experience, with proven coaching skills.
• Excellent decision-making, problem-solving, and communication abilities.
• Solid organizational and time management skills in a target-driven environment.
• Quick learning ability with a focus on product and process knowledge.
• Resilience under pressure and a proactive approach to challenges.
• Minimum 3 years of experience in a similar role, with strong Microsoft Word and Excel skills.
• Experience in the Life and Pensions industry is a plus.

About Us:
Sanderson Recruitment is a leading recruitment agency that specializes in placing candidates in top financial services companies. We are passionate about helping our clients find the best talent and creating opportunities for career growth and development.

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